Collections Specialist

Scott Credit Union is looking to hire a full-time Collections Specialist to join our amazing Collections team in our Collinsville Branch. This position will be onsite Monday thru Friday normal business hours, with a Saturday rotation schedule. 

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - we take pride and ownership in all we do.
Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - we encourage the professional development of our employees.
Integrity - we maintain the highest ethical standards.
Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise. 

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.  

The Day to Day as the Collections Specialist  

The Collections Specialist’s responsibility involves the collection of all delinquent accounts of consumer, mortgage, and commercial loans. This position is expected to use analytic skills to ensure each situation is handled properly and in compliance with internal and external policies. The Collections Specialist ensures adequate collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service. A typical day will look like:

• Assist in the collection and recovery of funds owed to Scott Credit Union, which includes but is not limited to Real Estate/Mortgage, Commercial, and Consumer Loans in compliance with the collection policy.
• Analyze member's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure/Short Sales, and Deed in Lieu; Assist in identifying, negotiating, and pursuing the appropriate loss mitigation option.
• Verify that members maintain adequate insurance coverage on the collateral and assist in rectifying, if necessary. 
• Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit.
• Assist in preparing forms and reports for Board Reports and Senior Management.
• Provide every member with a service that demonstrates respect and knowledge, in a manner that makes the member feel welcome and shows that their business is appreciated.
• Make suggestions and recommendations to offer solutions to delinquent members when the result is in the best interest of the Credit Union and member.
• Mail form letters to members to encourage payment of delinquent and overdrawn accounts.
• Confers with member by telephone in attempt to determine reason for overdue payment, reviewing terms of repayment, security, payroll deduction, or other repayment concern.
• Records information about financial status of member and status of collection efforts.
• Suggests foreclosure, repossession, credit privilege cessation or turns over account to Collections management for further action.
• Sorts and files correspondence.
• Skip Tracing accounts for possible leads to locate member for contact.
• Contact members with insufficient or no insurance on the collateral to obtain required insurance coverage or to recommend repossession/exceptions to Scott Credit Union requirement. 
• Perform as liaison between Collections and SCU insurance company.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally? 

If you answered yes to these questions, we hope you apply! 

To Be Considered, You’ll Need:

• High School Diploma or equivalent.
• Three (3) years’ experience working in a Collections environment.
• Personal computer experience to include Microsoft Office Products.

Preferred Qualifications That Could Set You Ahead:

• Delinquent consumer, mortgage, and commercial loans experience.
• Experience working with legal counsel. 

Pay Range/Salary Range:

• The typical pay range for this role is $21.00 to $27.50 per hour.  

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.