What are the responsibilities and job description for the Expeditor (Full-Time - Room Service) position at Sea Island Resorts?
Basic Job Function:
Assist in food and beverage service, ensuring orders are properly built on trays in preparation to transport to the guest room in an efficient and timely manner. Driving to guest rooms and housekeeping closets to retrieve dishes/trays/and other In Room Dining property. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
Assist in food and beverage service, ensuring orders are properly built on trays in preparation to transport to the guest room in an efficient and timely manner. Driving to guest rooms and housekeeping closets to retrieve dishes/trays/and other In Room Dining property. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
Use of Company Vehicle: Must be able to drive a company vehicle.
Minimum Requirements:
- Entry level food and beverage experience, fine dining or resort preferred
- Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages
- TIPS (Training for Intervention Procedures) certified preferred
- ServSafe Certification preferred
- Understanding of Forbes 5-Star dining standards preferred
- High School diploma or equivalent credentials preferred
- Valid Georgia driver’s license
- Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
- Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
- Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
- Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
- Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
- Ability to easily adapt to organizational and environmental changes
- Must be flexible to working days, early mornings, evenings, weekends, and holidays
- Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities:
- Maintain a passing score on written and verbal food and beverage tests
- Assist in training of new employees when necessary
- Responsible for ensuring proper plate presentation and garnish guidelines are met
- Communicate with front of the house and chef to properly expedite food
- Polish all plates for service
- Maintain cleanliness in all areas including, but not limited to, counters, sinks, utensils, shelves and storeroom
- Re-stocking service areas including beverage station
- Maintain breakdown station from set-up and throughout shift
- Retrieve all dishes/trays/and other In Room Dining property form guest rooms and housekeeping closets
- Relocate and/or arrange the In Room Dining equipment, tables, carts as directed
- Assist in tray pickups and breakdowns
- Communicate continually with Servers, Telephone Sales Agent, Supervisor, and Chef on guest needs in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
- Communicate continually with kitchen about guest special requests and needs; also communicate with management to ensure quality service
- Assist the kitchen and service staff with side work and food delivery when needed
- Build all trays to Forbes standards, correctly positioning plates on food trays, tables and in hot boxes
- Responsible for trays, tables and hot boxes appearance (making sure it is clean and presentable) before transporting to guest room
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
- Learn the names and personally recognize our regular Guests and Members
- If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
- Maintains cleanliness and organization in all work areas
- Uphold appropriate departmental standards of quality/timing
- Uphold and ensure compliance with all company and departmental policies and procedures
- Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
- Attends all scheduled employee meetings and brings suggestions for improvement
- Willing and timely execution of other duties as delegated by leadership
Physical Requirements:
- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
- If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
- Ability to perform repetitive tasks with accuracy
- Ability to lift, carry, pull and push up to 70 lbs repeatedly throughout a shift
- Ability to read, write and communicate effectively in English, both written and verbal
- May be exposed to mechanical, electrical, chemical and fume hazards
- Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
QA/Expeditor - Savannah Chili's
Chili's -
Savannah, GA