General Manager - Oak Room (Full-Time)

Minimum Requirements:

• Minimum three (3) to five (5) years experience in management in a high volume (2 million annual revenue) upscale restaurant. Well-rounded experience in multiple Food and Beverage operations required
• High School Diploma or equivalent credentials
• College graduate or hospitality degree preferred
• Excellent communication skills, both written and verbal
• Must have a favorable driving history
• Valid Georgia Driver’s License
• Company policy requires that one must be 21 years of ago or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Must have ability to courteously present information to people in one-on-one and group situations
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Oversee the day-to-day responsibilities of the Restaurant: station assignments, opening and closing side work duties, end of shift micros reports, payroll reports, etc.
• Maintain a keen aware and duly focused on the guest’s arrival and departure
• Develop, direct and operate the Restaurant with a comprehensive knowledge of service sequence with an emphasis on personalized service by using 5-Star standards and training goals as a guide
• Assist and support Director of Food and Beverage in the development of strategies and programs (holiday events, buffets, beverage promotions, etc.) to enhance the Food and Beverage experience
• Monitor and control china, glass, silver and linen inventories and creates and maintains par stocks at appropriate seasonally adjusted levels
• Actively participate in the control and issuing process of all beverages
• Control and drive all financial aspects of the Restaurant including revenue, payroll, cost of goods and controllable expenditures
• Recommend hiring, separation and issuance of disciplinary actions as required
• To guide, coach, counsel, develop, train and inspire direct reports in a leadership role which promotes teamwork and enhances the overall service experience and maximum productivity
• To support Service Quality training efforts to drive individual and collective staff development
• Maintain outstanding Food and Beverage service training and product knowledge
• Works closely with the Food and Beverage team to assist in the development of their individual skill sets which will enhance their career opportunities at Sea Island
• Lead and direct orientation and training regime for related staff
• Work in concert with the Chef and Culinary Team to provide the highest level of culinary experience
• Act as a liaison between the front and back of the house wherein a positive work environment can prosper
• Orchestrate the flow and timing of the restaurant in order to enhance the guest service experience and streamline culinary output
• Work in concert with the Stewarding Team to be responsible for hygiene, safety and sanitary conditions in accordance with state and local department authorities
• To be aware of the physical condition of the Restaurant and monitor proper maintenance in conjunction and cooperation with Engineering and Housekeeping Departments
• Assign staff work to achieve maximum labor/dollar efficiency
• Attend and/or lead designated daily, weekly and/or monthly meetings as stipulated by the Director of Food and Beverage
• Learn the names and personally recognize our regular Guests and Members
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy

Skills