Recreation Assistant Manager (Yacht Club - Full Time)

Basic Job Function:

Manage the responsibilities of the Cloister dock, retail sales and recreation bookings. Focus on initiating contact with group leaders to encourage and promote engaging in recreational activities. Serve as the leader for all coordinators within the Outdoor Pursuits team. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:

• Minimum one (1) years experience on the local waterways
• Excellent Communication skills, both written and verbal
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone, and calculator
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Open and close facility as needed
• Maintain proper housekeeping on dock and office area
• Assist scheduling fishing trips and boating charters
• Assist in monitoring overall inventory levels of merchandise, restock when needed
• Assist with physical inventories
• Ensure all merchandise is correctly tagged and priced
• Assist in selling merchandise and customer service
• Learn the names and personally recognize our regular Guests and Members
• Assist with daily retail sales as needed
• Run checkbook accounts, monitor payroll, and assist in forecasting revenue.
• Assist with daily close-out procedures and delivery of reports and cash to revenue control

• Provide informative sales presentations to meeting and site planners
• Keep an accurate account of upcoming and past Sales Department site and planning visits involving recreation and provide diligent follow-up
• Be available during busy periods to greet guests and explain CEC services
• Act as a liaison between the CEC and all staff-related positions within the company to provide CEC program information
• Ensure the appropriate materials are available for package guest, i.e. gifts, brochures, etc.
• Cross train with Recreation Coordinators to be able to assist with desk and reservations operations when needed
• Follow through with all conference/sales group booking and billing instructions that come through the Recreation department and contact each department in a timely manner
• Maintain detailed and thorough files on each group in a functional filing system that allows any team member easy access to booking and billing information
• Maintain month by month calendar of upcoming groups and events
• Be available for meeting planners upon their arrival at Sea Island
• Schedule days off on/around group arrivals
• Work cooperatively with Director of Outdoor Pursuits and Director of Recreation
• Attend pre-con meetings and resume meetings to ensure thorough follow through with group business
• Follow through with all conference/sales group bookings within 24 hours upon receipt of requests
• Serve as a liaison for Recreation and Conference Service/Sales for scheduling recreation appointments
• Cultivate positive relationships with group leaders and internal contacts.
• Be available for site inspections, trips and other meetings as requested with planners
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Basic swimming abilities required
• Ability to effectively operate basic computer systems
• Ability to work simple math calculations
• Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to lift, carry, pull and push up to 50 lbs. repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy

Skills