What are the responsibilities and job description for the Snack Bar Attendant (Wonderland - Part-Time) position at Sea Island Resorts?
Basic Job Function:
Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm, genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.
Minimum Requirements:
- Entry-level experience in food service preferred
- Familiarization & ability to use hotel point-of-sale computer systems
- Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
- Exhibits the Sea Island Five-Star Behavior Standards with Guests, Members and Co-workers
- Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
- Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
- Ability to easily adapt to organizational and environmental changes
- Must be flexible to working early mornings, days, evenings, weekends, and holidays
- Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities:
- Prepare station for service prior to guest arrival, including the supplying of side stands, setting of and inspection of all tables for cleanliness, and correctness of settings
- Serve food and beverage items according to prescribed procedures
- Monitor diners' satisfaction frequently and anticipate needs without requiring direction
- Communicate continually with Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
- Clear tables according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited
- Reset tables as needed
- Restock work station as needed throughout the shift
- Record and bill orders accurately into the register system using guest/member cards
- Properly obtain completed guest checks bearing all required information
- Perform cashier duties
- Properly obtain completed guest checks bearing all required information
- Accurately summarize meals served for reporting purposes per established procedure
- Learn the names and personally recognize our regular Guests and Members
- Maintain cleanliness in all areas including tray stands, counters, sinks, utensils, shelves and storeroom
- Document notable incidents with beach club management and appropriate departments and maintain log entries of each guest encounter so that all concierge and staff can have ready access to previous happenings
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
- If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
- Maintain cleanliness and organization in all work areas
- Uphold appropriate departmental standards of quality/timing
- Uphold and ensure compliance with all company and departmental policies and procedures
- Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
- Attend all scheduled employee meetings and bring suggestions for improvement
- Willing and timely execution of other duties as delegated by leadership
Physical Requirements:
- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
- If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
- Ability to perform repetitive tasks with accuracy
- Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
- Ability to read, write and communicate effectively in English, both written and verbal
- May be exposed to mechanical, electrical, chemical and fume hazards
- Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)