Beach Club Receptionist - Seasonal

Basic Job Functions:

Provide information and assistance to guests, members, and visitors to Sea Island.  Coordinate resources to fulfill guest requests along with anticipating and/or identifying needs to achieve maximum guest satisfaction, while upholding and assuring compliance with all company and departmental policies and procedures.

Minimum Requirements:

• Excellent communication skills, both written and verbal
• Neat, legible penmanship, and writing skills
• CPR certification preferred
• First Aid certification preferred
• Proficient in Windows XP and Microsoft Office software applications such as: Word and Outlook
• Proficient with peripherals, copier, fax and telephone
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workers
• Must possess a positive attitude and be able to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to work early mornings, days, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Graciously welcome guests and members to the Beach Club as they arrive
• Provide a warm and hospitable club environment to guests and members
• Ensure club privacy by checking Sea Island cards to verify date, membership category and identification
• Learn the names and personally recognize our regular Guests and Members
• Maintain high visibility in the Beach Club lobby/reception desk area
• Interact with members and guests in a host/hostess fashion, contributing to the overall ambiance that is welcoming and hospitable
• Directs and manages all telephone calls for reception desk
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
• Assist members and guests by making knowledgeable recommendations and, as requested, follow-up with reservations and confirmation of a variety of services, including but not limited to transportation, sightseeing tour information, dining, activities, and all services provided resort wide
• Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demands
• Provide our departing guests and members with a genuine thank you and invitation to allow us to serve them again
• Act to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
• Maintain log entries of each guest encounter so that all desk staff can have ready access to previous happenings
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures immediately to supervisor 
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to lift, carry, pull, and push up to 20 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy