Welcome Center Front Desk Supervisor

The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island! We are currently recruiting for a full-time energetic team member for our Welcome Center

Job description

Job Responsibilities:

• Greet, register, and assign lodging to guests, and check them in
• Settle guest charges, collect payment, and check them out
• Interact with Housekeeping, Owner Services, Reservations, Maintenance etc., to make guests' stays more enjoyable
• Act as concierge in explaining resort amenities to guests and answer inquiries pertaining to shopping, dining, entertainment, and travel directions .
• Trains interns and junior staff members in Front Desk and Concierge operations, responding to guest needs, and resolution of guest problems.
• Prepare guest packets
• Make/move reservations, provide transportation, transmit and receive messages, etc.
• Ensure that guests consistently receive prompt, cordial attention at all times, including personal recognition and appreciation for their visiting the Resort.
• Issues work orders as needed to correct deficiencies in rental accommodations.
• Communicates significant issues and problems to Front Desk management and relevant departments and documents the issues and problems in the Lodging computer system.

Education and/or Experience:

Minimum of three years of college (hospitality school preferred) and minimum of one year of related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

BENEFIT PRIVILAGES:

• Competitive Wages
• Health, dental, vision, life and other insurance after a 60 day waiting period for full time employees
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town as well as at our other Riverstone properties
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing