What are the responsibilities and job description for the IT Application Support Analyst position at Seaboard Foods?
JOB PURPOSE
The IT Application Support Analyst' role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers. The Application Support Analyst II will either perform hands-on support/configuration or coordinate services/vendors who perform the work.
RESPONSIBILITIES & DUTIES
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* Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes. * Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. * Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. * Prioritize, schedule, and administer all instances where defect resolution is required. * Perform hands-on (or coordinate with services to perform) fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications. * Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Communicate application problems and issues to key stakeholders, including management, development teams, and end users. * Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. * Identify and learn appropriate software applications used and supported by the organization. * Participate in the design, development, and delivery of software applications training programs. * Post software updates, drivers, knowledge bases, and frequently asked questions resources on internal knowledge base to assist in problem resolution. * Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, security updates, and password changes. * Perform Disaster Recovery (DR) testing and research as directed. * Apply diagnostic utilities to aid in troubleshooting. * Manage and/or provide guidance to services and junior members of the team. * Conduct research into software application products and services in support of development and purchasing efforts. * Provide support for the testing of new and existing software applications under development or consideration for purchase. |
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CORE COMPETENCIES FOR SUCCESS IN ALL ROLES: instills trust, communicates effectively, action oriented, accepts accountability, and collaborates with others.
CRITICAL COMPETENCIES
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Customer Focus Building strong customer relationships and delivering customer-centric solutions |
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Tech Savy Anticipating and adopting innovations in business building digital and technology applications |
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Decision Quality Making good and timely decisions that keep the organization moving forward |
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Resourcefulness Securing and deploying resources effectively and efficiently |
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Interpersonal Savvy Relating openly and comfortably with diverse groups of people |
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Self Development Actively seeking new ways to grow and be challenged using both formal and informal development channels |
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Situational Adaptability Adapting approach and demeanor in realtime to match the shifting demands of different situations |
EDUCATION & EXPERIENCE
- Bachelor's degree in Computer Science, Information Systems, or Computer Programming preferred
- 3 years' in an Application Support role
- Experience with specific phases of the software development life cycle, especially Design, Build, and Test.
- Familiarity with analysis in one or more of the following business processes: process manufacturing, sales and marketing, supply chain planning, inventory management, logistics optimization and distribution, procurement and plant maintenance, food safety and quality assurance, breeding and animal welfare, environmental resource management, finance
- Familiarity with information processing principles and practices in one or more of the following industry: Manufacturing, Food and Beverage, Livestock, Energy, ...
- Experience with core software applications, including Infor M3, JDE Enterprise One, ...
- Experience with one or more network, PC, and platform operating systems, including Cloud/SaaS/On-Premise, VMware, ISeries DB2/SQL, SQL Server, ...
- An understanding of custom written applications and coordinating issues with development teams.
- Experience with DB2 and SQL databases.
ABOUT SEABOARD FOODS
At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30 countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. Together, more than 5,000 employees in five states work in our farms, feed mills, and processing plant, to produce Prairie Fresh pork, ensuring the well-being of our animals, the environment, our employees and the communities we call home.
Seaboard Foods is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, gender, sexual orientation, disability, veteran status or any other status protected by law.
