HOA Director of Community Management

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers and providing our team with the resources they need, we have the power to create community wherever we go. Through sound judgement and analytical decision-making, the Director of Community Management acts as a compass of our motto and, under the guidance of the Board of Directors, oversees homeowner association(s).

With sound industry knowledge, the Director of Community Management is a seasoned leader who works alongside with the VP of Community Management and looks to implement best practices and achieve new levels of personalized service. From accounting procedures, personnel practices, Association CC&Rs and Bylaws, to inventory and procurement, contract relations, association maintenance and safety practices, the Director of Community Management has the breadth of knowledge that drives successful community management strategies.

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership:

• Active oversight of Community Managers and Associate Managers in the regional office.
• Regularly attend industry events with dual objectives of education and business development.
• Act as a liaison and coordinate between departments and outside parties. Convey/express information/data effectively and accurately.
• Demonstrate integrity and honesty while interacting with clients and team members.
• Actively participate in formulating and implementing company policies and procedures.

Community Management Operations:

• Successfully manage a small portfolio of communities.
• Resolve every client conflict that comes to the Director’s attention within 24-48 hours, depending on the severity.
• Periodically attend regular board meetings and annual meetings for each account responsible for.
• Develop and maintain strong relationships with Association Boards on all accounts responsible for.
• Contact Board Members on a set cycle to discuss their satisfaction level with the management services being provided.
• Proof all outgoing work (meeting minutes, property inspections, action lists, board packets, newsletters, billing statements, budgets, audits, annual election material, miscellaneous mailers, etc.) for those Associations assigned to direct report Community Managers and Association Managers.
• Actively participate in formulating and implementing company policies and procedures.
• Must be able to regularly attend and actively participate at evening meetings as required.
• Provide back up on-call services.

Employee Engagement and Performance Management

• Set performance goals with Community Managers and Associate Managers taking into account individual strengths and weaknesses and ensuring goals are directly linked to the company objectives for the year.
• Provide one-on-one training and mentorship with the Community Managers and Associate Managers to ensure that management contract terms are met.
• Meet with direct report Community Managers and Associate Managers on a regular basis, both one-on-one and in a team environment, to promote the development of skills as well as team rapport.
• Monitor and recommend staffing needs; actively participate in the interview and hiring process, perform periodic and annual evaluations of subordinates, recommend, and implement discipline as required and conduct staff meetings.
• Coordinate phone calls and email when a Community Manager and/or Associate Manager is on vacation or out of the office for more than one (1) day.
• Achieve established employee retention objectives.

Requirements

Knowledge, Skills and Experience:

• 5 years of experience in the industry, managing homeowners’ associations, city government, or related experience; mid- or high-rise experience strongly desired.
• Extensive experience working with and developing relationships with builders, builder led Boards, turnovers, etc.
• 3 years of supervisory experience across multiple locations; effective in motivating and building strong teams.
• In-depth experience with staff management, project management, budget management and strategic goal development.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices.
• Strong analytical, problem-solving and creative thinking skills are a must.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven.
• Strong financial background with substantial experience in budget development.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• CCAM® designation or CMCA® and AMS® designations required; CMCA®, AMS® and PCAM® designations desired.

Minimum Education:

Bachelor’s degree preferred.

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

License/Permits/Certifications Required:

Valid Driver’s License and State mandated vehicle insurance.

CCAM® designation or CMCA® and AMS® designations required; CMCA®, AMS® and PCAM® designations desired.

Availability:

Regular business hours and must be available for Board meetings and other events after regular business hours, as necessary

Work Environment:

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.