Onsite Support Technician

About us

Seacoast Computer Networks is a small business in Danville, NH. We are a professional organization, and our goal is to To Provide the best IT support for our Customer Systems.

Our work environment includes:

• Modern office setting
• On call support at customer locations in the North Shore area of Massachussetts
• 1099 Contract

Job Summary:

We are seeking a skilled and customer-oriented IT Onsite Support Technician to join our IT team. As a IT Support Technician, you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of computer systems and software.

Responsibilities:

- Provide technical support and troubleshooting for computer systems, software, and peripherals

- Install, configure, and maintain computer hardware and software

- Respond to user inquiries and resolve technical issues in a timely manner

- Collaborate with other IT team members to identify and resolve complex technical problems

- Assist with the setup and deployment of new computer systems

- Perform software installations, updates, and patches

- Maintain accurate documentation of support activities and resolutions

- Assist with user account management, including password resets and access permissions

- Conduct training sessions to educate users on basic system operations

Skills:

- Excellent communication skills, both verbal and written

- Strong knowledge of computer support principles and best practices

- Proficiency in troubleshooting hardware, software, and network issues

- Knowledge of Group Policy Objects (GPO) for desktop configuration management

- Experience with mobile devices (iOS, Android) is preferred

- Ability to diagnose and resolve software-related problems

- Strong customer service skills with the ability to provide exceptional end-user support

This is an excellent opportunity for a motivated individual looking to contribute to a dynamic IT team. Candidates will need to provide their own transportation to customer support locations throughout the North Shore area of Massachussetts.

Job Type: Part-time

Pay: $50.00 - $60.00 per hour

Expected hours: 4 – 10 per week

Experience level:

• 11 years

Schedule:

• On call

Ability to Relocate:

• Danville, NH 03819: Relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person