Safari Manager

Description

Responsibilities:

• Ensure that the gift shop is restocked, clean, merchandised and items priced
• Manage employees on upselling and customer service through training, mentoring and leading by example.
• Promptly and effectively handle guest inquiries, issues and demands
• Execute fun and memorable ways to motivate the team creatively to reach their monthly sales targets
• Reach target sales goals and KPIs
• Maintain accuracy and cleanliness of back stock rooms inventory
• Analyze sales trends and coordinate with GM and Home Office for promotional items during peak seasons, new items to sell, and sale promotions to reduce stagnant inventory
• Hire, mentor, coach, and discipline team members as approved by General Manager
• Present sales, revenue and expense reports, and realistic forecasts to the management team
• Manage inventory and trigger re-order points, and maintain good relationships with vendors
• Perform quarterly and annual inventory counts
• Promote and maintain the Brand and Culture within the aquarium
• May be required to work with animals

Requirements

• Attractions, Theme park, and science center background highly preferred
• Ability to communicate effectively with Company Management
• Proficiency with PCs and MS Office
• Ability to motivate and influence employees, peers and other staff
• High energy and strong focus on the guest experience
• Strong management and personnel development capabilities
• Ability to understand written and oral direction and to communicate same with others
• Excellent customer service attitude and skills 
• Concessionary experience is a plus
• Five years management experience in a guest service environment consistently meeting or exceeding targets
• Excellent communication and interpersonal skills
• Excellent mentoring, coaching and people management skills
• Strong organizational and planning skills
• Knowledge of merchandising and organization of Gift Shop

Education:

• Degree in related field is preferred but not necessary

Schedule:

• Full-time 
• Monday-Friday
• Weekends
• Holidays