Guest Services Retail Manager
Job Posting for Guest Services Retail Manager at SeaQuest
Our goal at SeaQuest is to ensure guests have a one-of-a-kind experience interacting with animals from all over the world. SeaQuest is looking for a Safari Team Manager who will enhance the guest experience by creating a warm, inviting, and energetic environment throughout the aquarium. Safari Team Manager is responsible for managing up to thirty safari team members and interaction specialists and reports directly to the General Manager. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of the employer.
Roles and Responsibilities:
- Ensure that the gift shop is restocked, clean, merchandised and items priced
- Manage employees on upselling and customer service through training, mentoring, and leading by example.
- Promptly and effectively handle guest inquiries, issues, and demands
- Execute fun and memorable ways to motivate the team creatively to reach their monthly sales targets
- Reach target sales goals and KPIs
- Maintain accuracy and cleanliness of back stock rooms inventory
- Analyze sales trends and coordinate with GM and Home Office for promotional items during peak seasons, new items to sell, and sale promotions to reduce stagnant inventory
- Hire, mentor, coach, and discipline team members as approved by General Manager
- Present sales, revenue and expense reports, and realistic forecasts to the management team
- Manage inventory and trigger re-order points, and maintain good relationships with vendors
- Perform quarterly and annual inventory counts
- Promote and maintain the Brand and Culture within the aquarium
- May be required to work with animals
Safari Team Manager Requirements:
- Attractions, Theme park, and science center background highly preferred
- Ability to communicate effectively with Company Management
- Proficiency with PCs and MS Office
- Ability to motivate and influence employees, peers, and other staff
- High energy and a strong focus on the guest experience
- Strong management and personnel development capabilities
- Ability to understand written and oral direction and to communicate same with others
- Excellent customer service attitude and skills
- Concessionary experience is a plus
- Five years of management experience in a guest service environment consistently meeting or exceeding targets
- Excellent communication and interpersonal skills
- Excellent mentoring, coaching, and people management skills
- Strong organizational and planning skills
- Knowledge of merchandising and organization of Gift Shop
Education:
- A degree in the related field is preferred but not necessary
Schedule:
- Full-time
- Monday-Friday
- Weekends
- Holidays
Company Benefits:
- $20 - $23 significant bonus package
- Healthcare
- Dental
- Vision
- 401K
- 401K Matching
- Vacation time
- Sick Pay
- Employee discount
Salary.com Estimation for Guest Services Retail Manager in Folsom, CA
$59,869 to $100,061
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