What are the responsibilities and job description for the Front Desk Coordinator position at Search Solution Group?
Position Overview: We are seeking a friendly, organized, and detail-oriented individual to join our team as a Front Desk Check-in Person at our esteemed ophthalmology office. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk. Your responsibilities will include greeting patients, verifying their information, scheduling appointments, and assisting with various administrative tasks.
Key Responsibilities:
- Patient Check-in: Welcome patients warmly as they arrive at the office, assist them with the check-in process, and ensure all necessary paperwork is completed accurately and efficiently.
- Appointment Scheduling: Coordinate patient appointments using our scheduling system, ensuring optimal utilization of doctors' time and accommodating patients' preferences whenever possible.
- Insurance Verification: Verify patients' insurance coverage and eligibility, collect co-payments or fees as required, and assist patients with any insurance-related inquiries.
- Record Maintenance: Maintain accurate patient records, update personal and insurance information as necessary, and ensure compliance with confidentiality regulations.
- Communication: Serve as a liaison between patients and medical staff, relay messages and inquiries promptly and accurately, and provide information about office procedures and policies as needed.
- Administrative Support: Assist with various administrative tasks, including answering phone calls, responding to emails, filing documents, and managing office supplies inventory.
- Patient Care: Demonstrate empathy and professionalism in all interactions with patients, addressing their concerns promptly and courteously, and ensuring their comfort while waiting for appointments.
Qualifications:
- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Previous experience in a medical office or customer service role is preferred.
- Proficiency in using computer software for scheduling appointments and managing patient records.
- Strong communication skills, both verbal and written, in English and Spanish with a focus on providing excellent customer service.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Compassionate demeanor and a genuine desire to help others.
- Knowledge of ophthalmic terminology and procedures is desirable but not required (training will be provided).
Working Conditions: This position involves working in a professional medical office environment. You will primarily be stationed at the front desk, interacting with patients and office staff throughout the day. The role may require occasional standing, walking, or lifting of light objects.
Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Opportunities for career development and advancement within the organization.
- A supportive and collaborative work environment focused on delivering high-quality patient care.
