What are the responsibilities and job description for the Flex Technician position at Sears Home Services?
JOB SUMMARY:
The Flex Technician is responsible for providing timely and quality repairs of customers' products, while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. This position is responsible for the repair of products in the customer's home and works on an as-needed or voluntary basis based on customer needs in the assigned area.
JOB SCOPE:
Responsible to meet district performance metrics set for repairing Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, and Laundry.
JOB DUTIES/RESPONSIBILITIES:
Works as a flexible team member to ensure fast, reliable, and expert service to every customer
Demonstrates a sense of urgency to meet customer time commitments
Completes all Technician I training elements successfully within required time frames
Meets key performance metrics and productivity goals as defined by the business
Provides knowledgeable and courteous repair service
Looks continuously for methods to improve business performance and enhance the customer experience
Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
Offers and sells the company s member value added products and/or services during repair calls
Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
Maintains truck inventory within the prescribed Company guidelines and standards
Follows the truck maintenance schedule, and keeps a clean, organized truck
Drives to multiple customer homes daily to provide timely and quality repairs
Adheres to all Company policies and procedures
Performs other duties as assigned. JOB REQUIREMENTS:
1-2 years of related experience
Valid Driver License for the State of employment
Up to 75% travel.
18 years of age or older REQUIRED SKILLS:
Ability to accurately diagnose and repair appliances and equipment in the customer's home, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks
Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC))
Excellent communication skills, both verbal and written; Ability to read, write, and speak English
Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
Ability to perform all procedures and work instructions according to Quality Management System (QMS) standards
Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
Ability to occasionally reach above shoulder and type using a keyboard
Ability to drive automatic transmission vehicle
Effective Time Management Skills
Ability to work with minimal supervision
Ability to convey a positive image of the Company in all actions and behaviors. PREFERRED SKILLS:
High school diploma or General Education Degree (GED)
The Flex Technician is responsible for providing timely and quality repairs of customers' products, while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. This position is responsible for the repair of products in the customer's home and works on an as-needed or voluntary basis based on customer needs in the assigned area.
JOB SCOPE:
Responsible to meet district performance metrics set for repairing Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, and Laundry.
JOB DUTIES/RESPONSIBILITIES:
Works as a flexible team member to ensure fast, reliable, and expert service to every customer
Demonstrates a sense of urgency to meet customer time commitments
Completes all Technician I training elements successfully within required time frames
Meets key performance metrics and productivity goals as defined by the business
Provides knowledgeable and courteous repair service
Looks continuously for methods to improve business performance and enhance the customer experience
Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
Offers and sells the company s member value added products and/or services during repair calls
Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
Maintains truck inventory within the prescribed Company guidelines and standards
Follows the truck maintenance schedule, and keeps a clean, organized truck
Drives to multiple customer homes daily to provide timely and quality repairs
Adheres to all Company policies and procedures
Performs other duties as assigned. JOB REQUIREMENTS:
1-2 years of related experience
Valid Driver License for the State of employment
Up to 75% travel.
18 years of age or older REQUIRED SKILLS:
Ability to accurately diagnose and repair appliances and equipment in the customer's home, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks
Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC))
Excellent communication skills, both verbal and written; Ability to read, write, and speak English
Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
Ability to perform all procedures and work instructions according to Quality Management System (QMS) standards
Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
Ability to occasionally reach above shoulder and type using a keyboard
Ability to drive automatic transmission vehicle
Effective Time Management Skills
Ability to work with minimal supervision
Ability to convey a positive image of the Company in all actions and behaviors. PREFERRED SKILLS:
High school diploma or General Education Degree (GED)
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