Surgery Sourcing Specialist

SeaSpine is uniquely transforming Spinal Surgery with safe, fast, real-time solutions that give surgeons and hospital partners the confidence to deliver better outcomes to improve patient lives—NOW. If you are interested in being a part of our amazing journey as a member of the Human Resources Team, please read on!

The Surgery Sourcing Specialist will deliver excellent customer service and sales support through timely, accurate, and complete sourcing of sets for our Spinal Implants and Orthobiologics product portfolios.  S/he will work with teams across the Company to ensure that Distributor and customer needs are handled in a professional and thorough manner for both pre-sales and post-sales assistance. In this high-accountability, high-impact role, the Surgery Sourcing Specialist directly support revenue goals through direct management of all order types via multiple channels and ERP systems.

Your key responsibilities

• Support assigned Distributor partners/accounts to the extent they are equipped to meet all sales and revenue objectives and support growth opportunities
• Partner and clearly communicate with all levels of SeaSpine leadership and cross functional teams, including Sales, Marketing, Operations and Consignment
• Pro-actively find solutions for issues that impact our ability to meet sales revenue goals by discussing and finding solutions for primarily product and pricing
• Process consignment and loaner set sourcing stock requests and ensure on-time, accurate and complete delivery to meet cases, including rebooks, unable to source facilitation, case creation, field transfers, couriers, addition to consignment, expedites, and deviations
• Work with Consignment Team to locate product in the field when stock-outs occur at the distribution center for scheduled cases
• Review backorders for appropriate disposition and follow up with Distributors, Planners, and Customers as required
• Participate in on-boarding activities with new Distributor partners
• Identify notable issues with overall allotment of consignment inventory to maximize utilization and minimize additional requirements that may be unnecessary
• Manage inventory requests of newly launched products under Controlled Marketing Release (CMR) shipping within approved distribution channels and maintaining release controls
• Communicate requests to appropriate Product Managers and other cross functional teams
• Maintain regional case load schedules to effectively manage loaner inventory
• Maintain a comprehensive library of reference and historical data on distributor, customers and product information in compliance with Quality controls
• Collaborate with the Consignment Team to ensure all set requests that are not going to be fulfilled are properly communicated to the field
• Maintain proper documentation and implementation of all order types in Implant Base and Oracle ERP received by phone, fax or other sources, proactively ensuring any duplicate orders are eliminated
• Review and manage customer replenishment back orders and provide frequent updates and ETA’s
• Initiate pricing discount documentation per established procedures
• With a sense of urgency, investigate and resolve complaints and issues to provide viable options and solutions, and follow appropriate protocol with managing initial receipt and communications as related to Quality procedures
• Participate in on on-call coverage in a regular monthly cadence which includes holidays and emergency coverage

Who you are

• High School diploma or equivalent, 
• Bachelor’s degree - preferred
• 2 year customer service experience
• 1 years of Spine customer service experience or 6 months SeaSpine customer service experience - REQUIRED 
• Mastery of the English language with ability to effectively communicate verbally and through written correspondence with all levels of the organization, distributorships, hospitals, and other vendors worldwide
• Strong proficiency with Microsoft Office, specifically Excel and Word
• Demonstrated ability to work creatively, prioritize and smoothly manage goals and initiatives amidst competing priorities
• Critical thinker with strong attention to detail, and ability to problem solve and establish solutions in a high-growth and fast-paced environment
• 1 years’ experience as a SeaSpine Customer Account Specialist
• Experience with Oracle and ImplantBase