What are the responsibilities and job description for the Operations Associate position at Seat Snob?
Job Description
We are looking for an on-site Operations Associate for our online tickets fulfillment team. The candidate’s primary focus will be to execute a complex ticket fulfillment process. This role requires strong attention to detail, analysis, and operational and academic excellence.
The ideal candidate is someone patient and persistent with a proven operations background. In addition, this position demands a high level of motivation, a strong work ethic, and a sense of ownership.
The candidate must be able to commute daily to Miami Beach, 33139, and be available to work during extended hours.
Responsibilities
- Prioritize and process all incoming tickets purchases across several platforms to ensure prompt and accurate orders
- Timely resolve delivery issues as soon as they appear
- Input and manage inventory using a processor and point-of-sale software platforms
- Process tickets transfer when requested
- Monitor upcoming fulfillments and resolve inventory availability issues
- Maintain relationships with customer support department at several ticketing platforms
- Assist with special projects and support team as needed
Requirements
- Graduate degree
- Digitally native and well-versed in the sports and entertainment industry
- Exceptional organizational and operational skills, time management skills, and attention to detail
- Proactive, self-directed, and able to think outside the box
- Superior communications skills
- Flexible and collaborative team player
- Works with a sense of urgency and a desire to exceed expectations in every facet of the position
Required Experience
- Minimum of one year of experience in an operations department
- Experience with a box office or ticket brokerage company is a plus
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- On call
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Application Question(s):
- Do you currently leave in the Miami Beach area?
- Can you easily commute daily to South Beach, 33139?
Experience:
- Operations management: 1 year (Preferred)
Work Location: One location