Program Coordinator - Enrollment Services

Job ID: 11040
Location: South Seattle College
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
We are a district of three distinct colleges-North Seattle College, Seattle Central College, and South Seattle College-and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.

As a Seattle Colleges employee, you will have the opportunity to contribute to the passionate work of Equity, Diversity, and Inclusion as we work against systemic racism. Additionally, you will gain the rewarding experience of contributing to the success of an open-access learning institution that prepares students for life and work, fostering a diverse, engaged, and dynamic community.

Seattle Colleges staff and faculty also enjoy a competitive benefits package, professional development opportunities and enrichment experiences in areas of their choice including, committee, workgroup, and affinity group opportunities.

Position Summary

Application and required materials must be submitted no later than: April 16, 2022

Salary Range: $37,788.00 - $50,232.00 Annually (Done on Experience)

Are you passionate about access to higher education? Have you contributed to efforts to help prospective students that resulted in successful enrollment and a positive onboarding experience? If these questions resonate with you, then we invite you to consider joining our team. We are a mission driven college with an equity-focused open-access model dedicated to helping all students achieve their academic and professional goals. As a Program Coordinator, you will be a key member of South's Enrollment Services team that services students, faculty, and staff in order to successfully enroll students and manage their records. In this role you will provide exemplary service to students by facilitating student application processing, registration, fulfilling transcript requests, maintaining student records, and assistance with navigating our college and making them feel welcome and valued.

Application Procedures:

• Attach current Resume
• Attach cover letter addressing how your background intersects with the job
• Additional materials - three references (name, relationship and contact information)
• Required application materials must be completed and submitted online

Notice to Applicants:

Please note that Seattle Colleges has moved to remote operations, pending public health guidance. Per CDC and WA Public Health directions, at this time we will be practicing social distancing and holding interviews virtually using video conference or teleconference options. As such, if you are selected for interview, please be prepared to hold your interview virtually.

Per Governor Inslee's Proclamation 21-14.1, employees of higher education and healthcare institutions must be fully vaccinated against COVID-19 no later than October 18, 2021, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. Updated information about how to provide proof of vaccination or request a medical or religious accommodation will be posted as soon as it is known.

What you will be working on:

• You'll work with a dedicated Enrollment Services team to assist students with hard copy and online web admissions and processes, ensuring our college achieves our mission to provide open access, student centered support and responsive service.
• Coordinate and collaborate across multiple student services departments (financial aid, workforce, cashiering, welcome center, and advising) to support student registration, enrollment, and retention.
• Share responsibility of answering incoming telephone/zoom calls and assist callers with accurate information in a professional and courteous manner.
• Assist with online, in-person and batch quarterly registration.
• Enter, change, and update student information in the student management system (ctcLink/PeopleSoft).
• Possess a working knowledge of the staff and functions of other student services departments with the ability to appropriately refer students.
• You'll lead efforts to advance equitable student success, including closing equity gaps, particularly with regard to race and ethnicity.
• Throughout your work you'll demonstrate cultural humility and intercultural engagement, including an awareness and understanding of historically disadvantaged populations, and create an educational environment that affirms commitment to equity and diversity
• Engage in special projects as assigned.
  

What you bring as a candidate: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience)

• High school graduation or equivalent AND two (2 years of work in a customer service industry or equivalent education/experience).
• Ability to organize, prioritize and work independently under pressure within a multi-task environment.
• Strong customer service skills with the ability to interact with students, staff and faculty in a welcoming and professional manner, in person, by phone and by email.
• Ability to communicate effectively in written and oral formats.
• Demonstrated ability to work with multi-ethnic and culturally diverse populations.
• Demonstrated experience with MS Office software (Excel, Word, Outlook) to prepare reports, compose business correspondence and respond to student email requests.
• Experience applying a growth mindset and commitment to continuous improvement to solve business challenges.
• Database and/or computer systems experience OR demonstrated ability to adapt to and use new technologies.

Physical Requirements:

Ability to perform range of physical motions, exerting up to 25 pounds; lifting and carrying up to 25 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.

Disability Accommodation

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to exchange information on the phone or in person

Notice of Non-discrimination Statement

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodations will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of "bullying" behaviors, including "cyber bullying".

Inquiries regarding compliance and/or grievance procedures may be directed to the college's Director of Legal Compliance:

1500 Harvard Avenue Seattle, WA 98122-3803

(206) 934-3873

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.