Guest representative

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors.

Come and play an important part on our incredible team today!

What you get to do

As a Guest Arrival Ambassador in Guest Relations and / or the Welcome Center, you will be assisting our guests at the guest relations windows with redemption of season passes, as well as reconciling any guest issues or concerns. You will :

Present a welcoming experience to guests while promoting company products, providing park information, and solving guest concerns

Consistently interact with guests while maintaining a professional demeanor and providing exceptional guest service

Work to resolve complex guest concerns seeking a win-win solution within company guidelines and strategic objectives. Handle guest concerns (complaints, compliments, lost & found, EZpay)

Process Season Passes, tickets, and upgrades

Sell, process, and enter reservations for Dining, Magic Queue, and Special Events

Communicate with other departments and locations to ensure guest satisfaction

Answer general park information and sales product questions

Performing the duties of the Guest Arrival Ambassador; will still occasionally be required to work at the Turnstiles or in Parking

What it takes to succeed

Preferred proficiency in Online Order Management and / or Point of Sale systems

A passion for customer service

Excellent multi-tasking and time management skills

Outstanding communication abilities; Active listener with the ability to anticipate guests' needs

Ability to promote and ensure a safe and secure environment

Flexibility to perform varied duties

What else is important

At least 16 years of age

High School Diploma preferred

No significant performance deficiencies within a 1 year period

Must be able to lift, push, pull and / or carry up to 50 lbs

Perform the following physical activities : kneeling, squatting, bend floor-to waist / waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools / keyboard / writing)

Perform cleaning duties, including use of cleaning chemicals

Must be willing to comply with all SEA grooming guidelines and employment standards

Must be able to work indoors and outdoors, in varying weather, to include extreme heat and extreme cold

Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position : Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as :

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Last updated : 2024-05-15