Community Distribution Coordinator

About the position: the Community Distribution Coordinator (CDC) is an integral part of the Programs department; they maintain a portfolio of Neighborhood Food Distribution sites throughout Santa Cruz County, where they ensure smooth food distribution to our participants and community resource sharing through our various programs such as home delivery services, safety net programs, cooking clubs. S/he is responsible for the day-to-day coordination of food distributions at their portfolio of Neighborhood Food Distribution sites; including loading and unloading food, setup and takedown of food distribution equipment, accurate data collection to track distribution impact, and coordinating the work of site volunteers they also do outreach and recruitment for our community cooking clubs, home delivery services, and Safety Net Programs, prepare periodic reports/presentations, and oversee and train volunteers for the Neighborhood Food Distributions.

REPORTS TO: Agency Network Manager
SUPERVISES: Volunteers

Neighborhood Distribution Program Site (60% of the time)

• Manage operations and logistics at the Neighborhood Food Distributions located throughout Santa Cruz County, ensuring a positive distribution experience for participants.
• Receive orders at the site, unload, sort, and place items on tables for distribution to participants.
• Ensure that all stock and inventory items are maintained per all applicable policies and procedures.
• Maintain proper USDA recordkeeping of participants receiving food; including accurate data collection to track participant numbers, inventory levels, and required demographic data.
• Build community and relationships with participants, connecting to common values.
• Communicate any program-site-related issues to the Supervisor and/or Programs team to collaborate on solutions.
• As needed, collect additional data (demographics, participant, or volunteer surveys) at the site to contribute to shared knowledge.
• Take the lead on the Community Needs Assessment activities to better understand community needs and perceptions, and better inform them of what the team can do to attract more participants.

Home Delivery Services (20% of the time)

• Manage and oversee the Home Delivery Services orders using CERES platform.
• Review orders before and after delivery to ensure that orders were complete and correctly delivered to participants.
• Keep in close communication with service providers (Door Dash, Amazon, etc.) and set reoccurring check-ins for program evaluation.
• Troubleshoot and resolve complex issues regarding orders, deliveries, program eligibility, etc.
• Develop and implement strategies to promote and enhance the delivery of foods.
• Implement and maintain systems to gather, analyze, and report on Home Delivery Service data, and update participant data.
• Set up monthly check-ins with participants to hear feedback and implement changes.

Volunteer Supervision and Recruitment (10% of the time)

• Manage the work of volunteers: delegating projects and tasks to volunteers to assist with Neighborhood Food Distributions.
• Recruit, train, and retain volunteers to help run and support Neighborhood Food Distribution.
• Build community and relationships with volunteers, connecting to common values; and ensuring high volunteer engagement and retention.
• Manage and upkeep volunteer database and all information, record keep volunteer hours using Volunteer Hub.
• Engage volunteers in appreciation activities.

Customer Service (5% of the time)

• Serve as the face of the Food Bank, representing the organization with a high level of customer service both in the office and in the community.
• Develop and maintain effective working relationships and deal tactfully and cooperatively with staff members, volunteers, agencies, community organizations, participants, and potential donors.
• Communicate effectively and respectfully with people of different racial, ethnic, and cultural groups, different backgrounds, and lifestyles, demonstrating a knowledge of, and sensitivity to, their needs.

Other (5% of the time)

• Generate performance reports for grant compliance; create or collect supporting materials and documentation for grant proposals, board reports, and program effectiveness.
• Prepare correspondence, attendance tracking, reports, forms, and schedules in a timely manner; proofread typed and other materials for accuracy, completeness, and correct bilingual language usage.
• Work with the Development department to help promote Neighborhood Food Distributions and collect stories.
• Participate, as needed, in special SHFB food bank events to educate the community and promote the goals of the food bank and its nutrition program.
• Participate in professional development coaching and/or training as needed on community engagement or other topics of interest to improve practices.