What are the responsibilities and job description for the Loan Sys Projects Tech position at SECU?
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The purpose of the Specialist position is to build on the experience and skill set developed for testing system enhancements providing Loan Administration and Information Services with responsive user availability on projects for the loan servicing systems. The Specialist will assist in leading the team assigned for testing on small to medium scale projects.
The Specialist should be comfortable working on all aspects of the loan servicing systems and will assist with testing of changes to the loan servicing system(s) prior to final testing and sign-off.
DUTIES:
- Possess extensive knowledge of all department responsibilities.
- Possess extensive knowledge of all loan servicing systems functionality.
- Should be able to leverage system documentation to research projects and enhancements.
- Complete daily system responsibilities.
- Maintain up to date knowledge of SECU lending policies and procedures that impact all loan servicing systems.
- Proficiently develop and review the necessary documentation for creating change requests to submit to the vendor or Information Services.
- Assist in development of project design and business requirements.
- Proficiently create test plan / test scripts based on project design and business requirements and determine applicable regression tests to leverage in conjunction with the requested changes.
- Maintain existing test scripts with updates based on assigned projects.
- Directly engage with business users, technical resources, and/or our vendor to brainstorm, analyze, document, and review the requirements needed to introduce changes to the different loan servicing systems.
- Execute extensive regression testing to identify application and system defects prior to the migration to Production.
- Strong understanding of the functionality of the systems to which all loan servicing systems interface / integrate with.
- Act as a liaison between business users, Information Services, and vendor that are involved with projects that impact the different loan servicing systems.
- Communicate with Information Services and vendors throughout project lifecycles and for continued application maintenance after implementation.
- Troubleshoot system issues and find accurate resolutions.
- Effectively document all defects or issues and successfully communicate steps to recreate to developers and/or vendor.
- Work with the assigned team through testing verification, ensuring all testing goals are clearly communicated, executed, and results or defects are reported in a timely manner.
- Report the status of projects, change requests, defect resolution, and assignments to the Projects & Enhancements Manager.
- Properly document all work.
- Provide system support to Branch, Contact Center, and Loan Administration staff as needed with error resolution.
- Work with Loan Servicing Systems VP and SVP as directed.
- Work with Loan Administration Staff as directed.
- Work with Information Services programmers and Operations Departments as directed.
- Must be flexible in performing tasks that may free up time for other senior Projects & Enhancements staff and/or Manager.
REQUIREMENTS:
- Knowledge of Loan Servicing Systems and Loan Administration operational procedures.
- Aptitude for critical analysis and the ability to learn/utilize new systems.
- Prefer four-year degree, or CCUE Certification, or Associate in Arts degree or Associate in Science degree via the North Carolina College Transfer Program (NC-CTP).
- Prefer at least four years of SECU or production support / business analyst / quality assurance testing experience.
- Must be self-motivated and able to successfully work independently.
- Must possess good organizational and communication skills.
- Must have good leadership skills.
- Must be observant and detail oriented.
- Must have a high level of technical aptitude.
- Ability to work and communicate well across organizational departments in a professional and efficient manner.
- Must have ability to present ideas and the results of system testing orally and in writing.
- Must adhere to the work schedule and attendance policy established by management team.
- Must be able to speak English fluently.
- Must be able to cooperate and collaborate with co-workers.
- Must be professional and cordial in all interactions with members and co-workers.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
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