Business Operations Sr. Rep.

Overview:

Responsible for planning and execution of the organization's business operations on a regular basis. Defines, develops, improves, and ensures alignment with operational best practices, process, and policies to support strategy and goals. Increases the effectiveness and efficiency of support services through Operational Excellence and Continuous Improvement. Clients in this job family can be internal/external clients, channel partners and vendors.

Responsibilities Include But Not Limited To:

• Process/reconcile monthly credit insurance premiums and debt protection fees for an assigned block of clients/Financial Institutions.
  
• Resolve reporting issues at a client and customer level.
  
• Validate/reconcile rate administration fees issues.
  
• Work with clients/Financial Institutions to ensure accuracy and timeliness of monthly reporting.
  
• Prepare, produce, and reconcile monthly billing statements.
  
• Research/resolve out of balance and eligibility issues.
  
• Answer calls from clients and customers.
  

Qualifications:

• Ability to utilize basic skills to perform routine tasks
  
• Works utilizing clearly defined processes and procedures
  
• Ability to manage time well
  
• Self-starter
  
• Detail-oriented
  

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.

Physical Job Requirements:

• Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day
• Ability to work at least 40 hours per week
• Ability to utilize the phone and/or virtual meeting platform for 2-4 hours per day

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
  
• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
  

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability
  
• Pride at Securian Financial
  
• Securian Young Professionals Network
  
• Securian Multicultural Network
  
• Securian Women and Allies Network
  
• Servicemember Associate Resource Group
  

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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About the Company:
Securian Financial