VIP Help Desk (MNSS-1-208)

Job Title: VIP Help Desk

Location: Arlington, Virginia

Clearance Level: Top Secret Clearance

Summary

We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interest of our nation. SecuriGence is seeking a talented VIP Help Desk to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities

• Responsible for delivering professional, high quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• VIP technicians will be dedicated to VIP federal personnel, responsible for supporting and troubleshooting a variety of technologies adhering to service level agreements.
• Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Provide IT customer technical support on Microsoft operating systems and network services.
• Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Assist with the Management of VIP assets, peripherals, and user accounts.
• Investigates and resolves all connectivity issues related to VIP IT equipment
• Documents all changes in ticketing system to ensure all asset and configuration information is up to date.

Skills and Experience

• Expert-level troubleshooting skills on Windows Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office products
• Experience supporting VIP staff and Senior Leaders with technology issues.
• Experience interfacing with high level government staff using verbal and written expertise.
• Ability to learn new technologies quickly.
• Experience with Active Directory management & administration.
• Ability to develop and implement a proactive approach to identifying and handling potential issues.
• Excellent client-facing communication skills and strong interpersonal and organizational skills required.

Qualifications

• Bachelor's degree or higher. Can be substituted for Associate's degree with 2 years of relevant experience or 4 years relevant experience.
• Top-Secret Clearance with SCI eligibility is required.

About

SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.

SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.