Business Delivery Manager

JOB SUMMARY: 

The Business Delivery Manager is responsible for managing business and operational programs aligned to the overall Business Strategy for Securitas North America. Reporting to the VP, IT Business Management and aligned to the Program Management Office (PMO), this dynamic leader will be a key partner to cross-functional experts and teams, focused on the following:

• Understanding functional opportunities and challenges

• Defining strategic program roadmaps to meet business goals

• Scoping and managing project lifecycles 

• Ensuring an effective structure for project launches 

• Tracking value realization tracking across the project portfolio

An essential aspect of this role is leading project rollouts for field impacting IT and business initiatives and managing the transition of projects from project teams to the cross-functional business owners and field stakeholders. This candidate will work closely with subject matter experts and business teams across technology, product, operations, HR, finance, and field leadership and champions to implement change and execute plans for effective project launches.

ESSENTIAL FUNCTIONS:

• The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Business Delivery Management Responsibilities 

• Serve as a business implementation partner that aligns with stakeholders to define the strategic project roadmap, with defined goals, to enable the business strategies.

• Serve as Business Delivery Manager for all field-facing projects, across various functions, such as employee experience, service delivery applications, productivity tools, operational enhancements, and innovation initiatives.

• Develop success criteria and processes to measure the value realization for projects. Create baselines from business cases and benefits assumptions to enable post go-live tracking and ROI measurement.

• Act as key collaborator on formalizing a structured framework within the PMO for field-facing initiatives to ensure transparency, value alignment and measuring proper readiness. 

• Own production go-live phases for all field-facing initiatives in the project portfolio to ensure proper transition from project launch to Business-As-Usual (BAU), including creating plans to execute key project phases with the assigned stakeholders, across IT, product management, training, communications, marketing, change management, field champions, pilot teams, etc.

• Partner and liaison to key cross-functional teams in providing drafts/contexts for further development of training and communications programs.

Project Management Responsibilities

• Manage all Project Management activities including identification and adherence to deliverables, tasks, timelines, resources, RAID, prioritization, and critical paths; enforcing documentation and development standards, escalation of issues & driving mitigation solutions.  

• Organize and maintain project artifacts in the project repository ensuring audit compliance.

• Lead, oversee and motivate project team resources from technical groups and functional clients, of varying responsibility levels, towards successful delivery and management of project goals utilizing standard project methodology and change management procedures.

• Organize and lead team meetings across the projects as required. Manage, and communicate meeting notes, risks, issues, actions, and decision process to resolution/completion.

• Lead documentation & management of project charter, scope, hardware/software/business requirements, risk & issue management, impact assessment, action items, decisions, communication, completion of design, construction, testing, implementation & cutover, readiness, lessons learned and post implementation support tasks.

• Manage stakeholders and ensure close collaboration between divisional, local resources, the global team, and system integration resources concurrently.

• Confirm and secure the expected outcomes among project stakeholders and steering committee. Construct executive summary level communications under tight deadlines. Participate in development of executive recommendations and manages the project steering committee.

• Document and manage project issue resolution, from identification and documentation through resolution.  Escalate issues to management and project governance as required.

• Assist with organization and development of project budgets and tracking actual to budget costs.  Includes analysis with vendors, clients, internal IT and functional resources, oversight of invoice processing and financial information to ensure accurate coding and posting.

• Participate as a team member on projects led and managed by other groups.

• Prepare regular IT project and support status reports to management, and handle matters in a confidential, professional and ethical manner.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

EDUCATION/EXPERIENCE: 

• Bachelor’s degree and 8 years of experience of running program and projects in a large global organization demonstrating sufficiency to perform the essential functions of the job, as determined by the company.   

• Professional Project Management Certifications (PPS, PRINCE2, PMP or similar) are a plus

COMPETENCIES: (as demonstrated through experience, training, and/or testing):

 Excellent verbal and written communication, project management, planning, and organizing skills, including experience using MS Project & Project management tools. 

• Combination of business, IT, financial and communication skills; position is highly visible with cross-project team impact.

• Detail and process-oriented mindset.

• Expertise in setting and managing stakeholder expectations.

• Intercultural and organizational sensitivity that strengthens effectiveness.

• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of stakeholder trust and confidence.

• Highly proficient in Microsoft O365 products (Word, Excel, PowerPoint, Teams, SharePoint, Skype, Visio, etc.).

• Understands the responsibilities of the IT function, standard project methodologies (Waterfall/Agile/Hybrid Agile), change management procedures, and industry best practices.

• Strong problem solving, and analytical skills.

• Strong customer service and results focused.

• Ability to effectively correspond, present information and respond to questions from groups of managers, clients, customers, and the general public at all levels and across diverse cultures.

• Ability to be an effective team member and handle project leadership responsibly.

• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.  In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Handling and being exposed to sensitive and confidential information.

• Required ability to handle multiple tasks concurrently.

• Up to 25% travel

• Occasional lifting and/or moving up to 10 pounds.

EOE M/F/Vets/Disabilities