Security supervisor

Lead Security Supervisor

Job Description

The position is responsible for supervising un-armed security officers, enforce contract standards, manage administrative tasks related to officers, including shifts, schedules, training, and safety compliance.

Supervisory Responsibilities

• Communicate staffing needs on shift to Account Manager or Operations Manager.
• Assure that security professionals receive appropriate training, developing them in both technical and professional skills;

also, may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)

• Assure that employee grievances are heard with help from appropriate district or region HR designee and Manager.
• Provide the basis of a great place to work by treating staff with respect.

Enforcement of Contract Standards

• Help Account Manager or Operations Manager identify, meet, and exceed the needs of the customer.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Assist in the coordination and / or conduct site-specific, client specific training and annual refresher training for security personnel.
• Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
• Assist Account Manager or Operations Manager manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.

Administrative Management

• Enforce SSOA policies as outlined in the handbooks and executive memos.

Security Professional Quality Standards

• Reports to work; is on time and completes shift assignments (including overtime, if assigned).
• Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
• Maintain a friendly and professional demeanor and provides quality customer service.
• Communicates clearly and effectively with clients and colleagues (both verbal and written) and is capable of handling typical and crisis situations both efficiently and
• Understands and successfully executes his / her post orders including enforcement of client and company policies, rules, and regulations.

Security Solution of America (SSA) is one of the fastest growing security guard and patrol companies in the U.S. Our company was founded on the principle of teamwork and a desire on the part of those working here to make Security Solution of America leader in our industry.

Our success is driven by our officers in the field, and we want you to become part of our Team.

Last updated : 2024-02-23