Financial Support Services Specialist

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace® Forbes Best-in-State Employer Financial Support Services Specialist PRIMARY PURPOSE: To administer and monitor information systems handled and used by Client Banking Services for clients, local offices and interoffice personnel; to administer and monitor access rights for clients, local offices and interoffice personnel using information systems handled by Client Banking Services; to monitor data transmission to and from the information systems handled by Client Banking Services; to compile and analyze data from information systems handled by Client Banking Services; and to facilitate management review and decision making. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Monitors import files for applicable information systems handled by Client Banking Services to ensure success in transmission and file accuracy. Troubleshoots issues associated with file import failures. Issues and confirms processing completion of file transmissions to financial institutions including daily ACH Debit files. Executes file uploads in a timely manner. Administers and maintains banking access rights for clients, local offices and interoffice personnel. Maintains workflow data and operational structure of the information systems handled by Client Banking Services. Provides support to client, local offices and interoffice personnel in regards to adhoc service requests for information systems handled by Client Banking Services including but not limited to client set-up and client information maintenance, invoice set-up, custom reports/details requests, data compilation and analysis, and execution of AH Debit testing. Completes audit of banking access rights for internal control purposes. Produces, analyzes and monitors banking fees data and associate reports. Identifies, researches, resolves and responds to a high volume of issues or questions received from clients, local offices and interoffice personnel regarding information systems handled by Client Banking Services. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Associate degree in a computer technology field or computer science courses preferred. Experience Four (4) years of data management and file/system maintenance or related business experience or equivalent combination of education and experience required. Skills & Knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organization skills Excellent interpersonal skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. #Financial Support #Finan The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Taking care of people is at the heart of everything we do. Caring counts Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us.