Scheduler

Essential Duties and Responsibilities:

• Support multiple departments in assigned work.
• Responsible for assisting in the maintenance and compliance of consumer files, documentation, and referrals.
• Review time sheets for correct mileage, signature, maps, TPN, etc. to ensure timely submission of payroll.
• Support the Service Care department and oversee the client service provision system and procedures, such as establishing, collecting, reviewing, and/or preparing service records, reports, calendars, timesheets, funding authorizations and documentation.
• Support parents and/or clients and funding sources, such as processing a referral/client intake, authorization, resolving complaints and adhering to customer services.
• Establish and maintain effective working relationships with co-workers, supervisors, clients and the general public with good customer service.
• Support parents and/or clients and funding sources, such as handling a referral, follow-ups, authorizations, and adhering to customer service.
• Answer and filter all calls, emails and company communication and direct calls to the appropriate individual (e.g., edit time sheet independently and transfer permanent schedule change to the department supervisor).
• Records and submit accurate work information on designated databases and forms by the established deadlines to ensure operational efficiency.
• Perform general clerical duties to include, but not limited to: scanning, faxing, mailing, filing and retrieving documents.
• Maintain punctual attendance to meetings and contribute to the agency and relevant matters as required.
• Organize schedules and staffing to fulfill essential and required duties while maintaining cost-efficiency and adhering to labor law requirements.
• Conducts insurance verification by assisting the Accounting Department with eligibility, copayment and out of pocket costs, and maintains records
• Manage client records by creating new profiles, selecting proper funding source, adjusting demographic information as needed.
• Enter authorizations into database; follows up with funding sources for approval of services
• Promotes excellent customer service and represents SEEK in a professional manner.
• Assist in the coordination of company events, meetings and gatherings; maintains meeting notes when required.
• Support the Service Care and/or ABA Admin department and oversee the client service provision system and procedures, such as establishing, collecting, reviewing, and/or preparing service records, reports, calendars, timesheets, funding authorizations and documentation.
• Coordinate daily staffing and coverage of client services to ensure the completion of all authorized hours.
• Review, audit and correct Behavior Technician timesheets in order to produce accurate records for billing and payroll purposes on a consistent basis.
• Investigate, produce data for review by Supervisor, and implement support and relevant information that optimally meets the needs of the company.
• Prepare and maintain records and reports, such as projections, discrepancy, client records, and staff information.
• Coordinate all field staff so as to effectively evaluate, motivate, delegate and monitor their activities pertaining to completion of hours and adherence to all company policies and procedures.
• Record and submit accurate work information on designated databases and forms by the given deadline.
• Maintain punctual attendance at meetings and contribute to the agency and relevant matters as required.
• Contact Behavior Analyst (BA)/Counselor (BC)/Clinical Specialist (CS) and parents regarding any changes of services.
• Input cancellations and sub information into CentralReach within 24 hours.
• Scanning and uploading related documents to CentralReach.
• Collaborate with Behavior Technician case replacements.
• Coordinate all aspects of Job Coaching services including but not limited to: scheduling, sub placement, timesheet collection, review of timesheets and case notes, scheduling with client’s managers, etc.
• Other duties as assigned

Education and Experience:

• Preferred 6 months experience in the field of administrative and/or office operation.
• High School required; preferred: BA/BS degree in business administration, operations management, communications and or healthcare management.

Knowledge: An individual must have knowledge of the practices of basic organization and office management principles.

• Skill of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Skill of Microsoft Office Suite (Word, Excel, Outlook, and Power point)
• Must be able to lift a minimum of twenty (20) pounds.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• No nights
• Overtime
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• CentralReach: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25