If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

*Final branch location will be determined at or around the time of hire*

Branch hours range from 7AM-7PM Monday-Friday and 8AM-2PM on Saturdays - Flexibility in location and availability is preferred

Two week training is conducted in Albany, NY.

Overview of Your Role

If you are someone who likes to solve problems and exceed expectations by cultivating strong and meaningful relationships with members, this is the role for you. The Member Specialist is a fast-paced, multi-functional position responsible for many facets of member service. Build member loyalty and trust through courtesy, friendliness and exceptional member service. Cheerfully perform transactions, resolve basic service issues, and refer to appropriate services to guarantee member satisfaction and retention. Kick-start your career in financial services today and immerse yourself in a culture of unmatched member service, continuous change and improvement, teamwork, fun, and wellness, and help support SEFCU’s mission of “Changing Lives Every Day”.

Accountabilities and Responsibilities

• Empowered to provide WOW member service on a consistent and ongoing basis.
• Maintains proficiency in all branch technical applications including: the Core system, Intranet, Internet, auxiliary applications and has in-depth knowledge of the latest tools and technology.
• Acts in a secondary role as required, with all operational branch functions including dual control, security and branch opening/closing.
• Performsfinancial transactions including but not limited to;deposits, withdrawals, transfers, lines of credit, MasterCard payments, loan payments etc.
• Performs related account functions such as balance inquiries, account histories, account maintenance, etc.
• Assisting members with requests for information on accounts and services.
• Referring non-standard or in-depth matters to the appropriate individual
• Acts as First Line of Defense in detecting and reporting fraud or irregular activities
• End of Day responsibilities include but are not limited to:
  • Managing cash levels to minimize risk and exposure.
  • Reviewing end of day reports for accuracy.
  • Balancing individual and branch work.
• Attends all appropriate job related external and in-house training provided by SEFCU.
• Other duties as needed.

Credentials, Experience and Skills

• High school diploma or general education degree (GED) and customer service and/or hospitality experience
• Your ability to be bonded is required

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

SEFCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at sefcuhr@sefcu.com.