DATA CENTER TECHNICIAN I

Segra is one of the largest independent fiber networks companies in the Eastern US.  Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast. We offer state-of-the-art voice and data technology solutions to businesses of all sizes and wholesale transport services to some of the world’s largest carriers.  Our network features the latest advances in SONET, IP, Ethernet, and dark fiber architectures, as well as high-performance Data Center throughout the Mid-Atlantic and Southeast regions. Job Summary The Data Center Technician I position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision.  A strong customer service background and experience dealing with customers is a must.  General assignments will include, but are not limited to:  entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Other tasks include basic network and server configurations. Duties & Responsibilities Provides internal and external customer service while seeing issues through to resolution by monitoring, acknowledging, working and escalating tickets Assemble and build hardware for customer implementations to include basic configurations Test spare hardware diagnostics for functional status Install, rack, and cable server and network equipment, adhering to written standards Extend, terminate, and test cables Provide remote hands and eyes support for internal and customer issues Inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment Assist facility manager in monitoring, acknowledging, and escalating facility alarms Monitor and maintain environmental controls such as cooling and humidity Perform patch management activities Monitor and troubleshoot failed/missed backups Monitor and troubleshoot resource threshold alerts Monitor video surveillance Perform security walkthroughs across campus Maintain cleanliness of stockroom, NOC and data center Assist with inventory tracking and organization of install supplies and company assets Perform customer and vendor escorts as needed Provide written shift reports Promote a positive and professional image of the Segra Data Center organization and of Segra and its subsidiary operating companies Qualifications Associate degree or higher, or minimum two years working experience in a customer service/help desk environment IT-related certifications a plus.  Examples include, but are not limited to: VMware vSphere Foundations; Zerto Certified Associate; NetApp Storage Associate; Kaseya Certified Associate; Logic Monitor Associate; Commvault Foundations; CompTIA A , Server , or Net ; Cisco CCNA; Microsoft MCSA or MCSE; RedHat RHCSA or RHCE General knowledge of TCP/IP required and a detailed base of technical knowledge of PC hardware, operating systems, networks and communications protocols desired Previous cabling experience (Copper/Coax/Fiber) a plus Must be able to work around electrical and mechanical equipment to take readings Must demonstrate personal motivation and enthusiasm; ability to work as an individual and a part of a team Values continuous learning and self-improvement through industry certifications Previous customer interaction experience via phone, email, and ticketing systems Must possess problem solving abilities for complex problem resolution, identifying and resolving issues effectively Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers alike Able to handle multiple tasks and manage priorities while maintaining the ability to distinguish minimal impact from high impact problems with little direction Must have a high degree of accuracy and attention to detail Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused Must have courteous and efficient telephone manner Must be available to work all shifts Excellent verbal, written, and interpersonal skills Proficiency in using MS Office suite and Windows-based computer applications; ability to use MS Visio a plus   Key Competencies:  Customer service focused and portrays energy, professionalism and welcoming characteristics Strong ability to work in a highly sensitive and confidential environment Ability to meet deadlines and handle sensitive and pressured situations Ability to identify issues and help develop strategy and tactical plans for various department initiatives Ability to use good judgment and decision-making skills Ability to use a PC, keyboard, and other standard office equipment Ability to identify and update required changes to documentation and “how to” articles Ability to identify and escalate issues based on severity Ability to work amicably with a team to achieve common goals

Salary : $0