Job Posting for Membership Account Specialist at SELCO Community Credit Union

Employment Type:

Regular

Employment Status:

Full-time with benefits

Job Category:

Branch

Average weekly hours:

FLSA Type:

Non-Exempt

Required Schedule Availability:

Mon - Fri: 8am-6pm with rotating Saturdays

Work Location

This position is only eligible for in-office work arrangements at our Corporate Headquarters location in Springfield, Oregon.

Compensation

Base Salary: The full salary range for the Membership Account Specialist position is $20.16 to $28.20 per hour, with new hires generally starting between $22.85 to $25.51 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees.
Incentives: This position is eligible for monthly referral incentives ranging from $5.00 to $75.00 per sold referral, depending on the product or service. This position is also eligible for a fraud incentive of $25.00 per qualifying incident.
Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Benefits

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

Medical, dental, vision, long-term disability, and life insurance
401(k) retirement plan (with guaranteed employer contributions
Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

Position Overview

The Membership Account Specialist provides an exceptional service experience for SELCO’s members applying for membership and deposit accounts by phone or digital channels.

SELCO Core Essential Functions

Demonstrate adaptability and leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.

Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.

Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.

Consistently achieve individual performance goals and contribute to department and organizational objectives.

Represent SELCO with a high level of integrity and professionalism.

Adapt to and support change to accomplish SELCO’s goals and objectives.

Actively participate in and/or lead required meetings and trainings.

Perform other duties as assigned.

Position-specific Essential Functions

Assist customers who apply for membership and deposit accounts by phone or digital channels.

Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting suitable SELCO products and services.

Assist team members and other departments, as needed.

Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.

Detect errors and take action to prevent fraud to protect members and SELCO from potential losses.

Skills and Abilities

The position requires:

Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.

Ability to discover member needs to effectively cross-sell SELCO’s products and services.

Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).

Strong computer and software skills, including Microsoft Office 365 applications.

Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.

Strong interpersonal skills with the ability to work collaboratively with others.

Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.

Strong problem resolution and problem prevention skills.

Willingness and ability to receive, give, and apply coaching and feedback.

Ability to work accurately with close attention to detail.

Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.

Ability to maintain confidentiality of sensitive information.

Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.

Ability to perform and complete tasks despite background noise and interruptions.

Education and Experience

High school diploma or equivalent; and

At least six (6) months of customer service experience; and

Must be bondable.

Physical Demands

While performing the job duties, approximately 95% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.

Interaction and Work Environment

Reports to: Membership Accounts & Processing Supervisor

Work areas are inside in a climate-controlled environment with background noise.

Material and Equipment Used

Computer, phone, scanner, copier, fax machine, web camera, headset, and general office supplies

Acknowledgement

I have received and reviewed a copy of the Membership Account Specialist job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.

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Salary.com Estimation for Membership Account Specialist in Springfield, OR

$85,650 - $121,401

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Membership Account Specialist