Bilingual Customer Care Specialist

Look…We know that you have more job options than ever before. Like, for real.

So why consider working with Select Blinds? Because we get it. We get that you want to work in an environment where the managers give you the autonomy to be the best you (you) can be, but enough structure so you don’t feel like you have to wing it. We get that you want to feel valued as both a person and an employee. We get that you want to enjoy where you come to work everyday. And that's not all...

Super competitive base pay plus bonus? Check
Clearly defined path to merit increases and promotions? Check
Awesome benefits with a low out-of-pocket contribution (including paid parental leave!)? Check
Working with the #3 largest e-commerce companies in Arizona? Check
Endless supply of coffee and energy drinks? Check

The Stuff That Matters - PAY

• $19/hour to start for 3 weeks of training
• $20/hour during 8 weeks of probationary period
• $21/hour as your standard pay
• AND (wait for it) you can get DOUBLE PAY by working sales holidays!

The Stuff That Matters - SHIFT/HOURS

• First 3 weeks (during training) you will work 7:30 AM to 4:00 PM, Mon - Fri
• Permanent shift will be 10:30 AM to 7:00 PM and will include one weekend day (i.e. work Tues - Sat or Sun - Thurs)
• Your shift will only change if you request it and there is an opening, so need to worry about constant shift/hours changes

Now on to the “formal” stuff...

About the Company (Translation: Why we are awesome)

SelectBlinds.com is a leader in DIY custom blinds, where our goal is to provide a friendly, relaxed online environment as an alternative to the aggressive showroom buying environments our competitors create. Our customers are homeowners who want high-quality, budget friendly DIY window coverings that are as unique as they are. International brands, big showrooms, and large contracting firms all said making the process of ordering custom blinds online could never be simple or intuitive, but SelectBlinds.com is in the business of engineering solutions. We have over 500,000 5-star reviews proving the naysayers wrong!

The ideal candidate for the Customer Care role will have demonstrated the ability to achieve the following:

• Provide product/service information by answering questions; offering assistance.
• Improve quality results by recommending changes, suggesting samples, and guiding customer through the website
• Creating customer orders for custom blinds, and assisting them with walking through how to measure their windows
• Take inbound calls and answers customers via emails, chats, and text messages

Skills/ Requirements

• Any type of previous customer service/customer care roles - either via phone or in person is preferred but not required
• Bilingual, English/Spanish REQURED

**This is an onsite position - we are located in South Tempe on Kyrene and Elliot

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Tempe, AZ 85283: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

Work Location: One location