Program Coordinator

Position:            Program Coordinator

Department:     Social Services

FLSA Status:     Non-Exempt 

Reports To:        Director of Social Services

Agency Summary:     Founded in 1966, Self-Help for the Elderly is a community-based organization committed to promoting the independence, dignity, and self-worth of seniors.  Each year the agency serves over 40,000 seniors in San Francisco, San Mateo, Santa Clara and Alameda Counties by providing a comprehensive range of multicultural and multilingual services to empower seniors to help themselves and others.  Our vision is to be the premier provider of senior services in the San Francisco Bay Area with a commitment to excellence and achievement.  Over 90% of our clients come from low-income minority community.

Job Summary:     Responsible for coordinating and assisting with the operation of the Senior Escort Services.

Essential Functions: 

⦁  Provide intake, assessment, scheduling, referral, and case management to clients who need escort services. 

⦁  Supervise senior escort workers and assist the director with regular and ad-hoc reporting requirements. 

⦁  Work with the program supervisor to build and complete an efficient program operations system.

⦁  Work closely with the Program Assistant and Volunteer Coordinator to recruit and train senior escort workers.

⦁  Schedule program work, oversee daily operations, coordinate the program's activities, and set priorities for managing the program.

⦁  Manage marketing and outreach to the community.

⦁  Respond to the concern and issues of clients and the senior escort workers.

⦁  Maintain an effective referral system with relevant city departments, organizations, and medical facilities.

⦁  Develop client database, senior escort worker, and driver scheduling system.

⦁  Maintain a resource database for the Senior Escort Services. 

⦁  Attend meetings as assigned.

⦁  Prepares reports as required by funding sources.

⦁  Performs other duties as assigned.

Qualifications:

⦁  Bachelor's degree in social work, health, counseling, psychology, or related field with relevant social services experience.

⦁  Experience in providing health, social or aging services in the community. 

⦁  Excellent verbal and written communication and presentation skills.  

⦁  Must be self-motivated, organized, and able to multitask under minimal supervision.  

⦁  Proficient in MS Office and the internet. 

⦁  Bilingual in English and Cantonese preferred.  Biliterate in Chinese is a plus.

⦁  Must be able to travel via public transportation or personal vehicle for performance of job duties.  If driving, must have and maintain a valid CA driver's license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.