Self Storage Associate

Position Description

The Self Storage Associate is responsible for efficiently assisting the General Manager in the management and maintenance of the self-storage property under the General Manager's guidance and/or in their absence.

High-Level Overview of Job Requirements:

• Supports sales objectives and increases revenue by converting potential customers into renters thereby increasing occupancy
• Maximize insurance penetration for all tenants through proper presentation of company insurance requirements and merchandise sales through proper ordering and presentation of ancillary products
• Maintain a clean and sanitized property
• Oversee the proper and safe use of company equipment
• Maintain a working knowledge of competitors in the local area by keeping abreast of their occupancy, rates, policies and specials and other property changes while working to maintain a friendly relationship while fostering the potential for shared sales leads
• Maintain appropriate financial controls and accurate financial reporting and achieves financial goals
• Collect rent, insurance payments, ancillary sales payments and fees, post payments and process daily banking deposits accurately and in a timely manner
• Manage appropriate financial controls and accurate financial reporting, and achieve financial goals
• Control delinquencies through collection practices in accordance with company standards and local, state and federal laws
• Answer telephone calls professionally, consistently demonstrating company sales technique standards
• Handle customer inquiries or problems in a timely, courteous and effective manner
• Greet all customers promptly and professionally with the ability to provide knowledge on the presentation of the amenities, features and benefits of the property in a positive light
• Maintain and prepare accurate tenant, office and auction files in accordance with company policy and local, state and federal laws
• Participate in training programs, meetings and seminars as required
• Perform required property and visual lock checks, full unit inventories and over-lock procedures in a timely and consistent basis in accordance with company policies
• Open and close the office each day according to property office hours
• Perform other duties as assigned

Minimum Qualifications

• Possess a high school diploma or general education degree (GED)
• Previous property management experience preferred
• Previous experience working in a residential community preferred
• Previous sales experience preferred
• Demonstrate basic math and clerical skills
• Proficiency in Microsoft Office Suite and Internet Explorer/Chrome
• Ability to operate a computer and use the management system competently and efficiently
• Ability to read and interpret documents and to write, compile and update reports and correspondences
• Ability to make common sense decisions and carry out instructions in pursuit of the company's business
• Ability to deal with conflict and resolve problems
• Willingness to work independently and as a team player
• Flexibility to cover another property as needed
• Have access to consistent and reliable transportation

Comprehensive benefits package that includes:

• Hourly Wage
• Ability to earn bonus
• Paid Time Off
• Medical and dental coverage
• 401K Retirement Plan
• Company paid short-term disability
• Employee discount on a storage unit
• Educational Opportunities

Self Storage Plus is a growing, locally owned and operated self storage company with a rewarding and fun culture. We strive to differentiate our people, properties, and processes from our competitors by delivering the best customer experience to our customers. Our team cares about the many experiences that drive our customers to self-storage.  Our mission is to give our customers, our management clients, and our employees Room to Pursue Life.    

In 2021, we solidified our position as the leading regional self storage service provider by growing our stores under management to 51 stores in DC, Virginia, Maryland, and West Virginia.  We anticipate growing even more in 2022 and are seeking candidates who can help drive this pursuit and who embrace a culture of growth. We are excited about our company’s accomplishments, vision, direction, and growth. We are committed to hiring only 100 1 Believers so if you believe you are a fit for our culture, please respond to the job opening below.

• Are you the person who wants to create your future role in your company...?  
• Who others must tell to go home because you get so much purpose out of your work...? 
• Who is committed to effecting change...? 
• Who wants to join a company that is committed to growth...? 
• Who wants to make decisions that positively impact the organization...? 
• Who knows every individual can shine...? 
• Who wants to grow with a company that is doubling every year...? 

If you are the kind of person that is looking for a challenge, to be challenged, and to expand with a team that is committed to your success, please apply.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.