What are the responsibilities and job description for the Customer Service Administrator position at Sellmark Corporation?
JOB TITLE: Customer Service Administrator
DEPARTMENT: Customer Service
REPORTS TO: Customer Service Manager
FLSA STATUS: Non-Exempt
ABOUT SELLMARK
Sellmark is dedicated to making “brands that sell” by producing industry-leading outdoor lifestyle products and brands. Serving more than 50 countries, including retailers in every state across the United States, Sellmark produces industry-leading products, including night vision, laser sights, boresights, thermal scopes, tactical rifle scopes, red dot sights, hunting scopes, shooting rests, and law enforcement products. Sellmark products and brands have been sold in more than 5,000 locations worldwide. Sellmark includes Sightmark, Pulsar, Firefield, Kopfjäger, BulletSafe, and INFORCE. As a growing organization with a headquarters that boasts a manufacturing space, recent expansion, gym, sauna, event space, kitchen/bar, and a ranch located in Fairfield, Texas, Sellmark is a place that fosters an engaged community. We promote a healthy outdoor lifestyle and innovation through positive leadership, strong ethics, and unequaled hard work. Sellmark encourages self-growth through a team-oriented approach, with the utmost respect for our coworkers and customers. Whether through various outings or impromptu cornhole tournaments at lunch – at Sellmark, our culture and outdoor lifestyle are celebrated at every opportunity. A result is a place that every employee is proud to call home.
VISION
As the Customer Service Administrator, you will be responsible for ensuring the accuracy of orders and invoices and will work closely with the Customer Service department and other departments across the company. The ideal candidate for this position will have strong communication and interpersonal skills, be highly organized and detail-oriented and be an expert in data entry and accuracy. You will use these skills to work efficiently with the team as well as directly with our customers.
ESSENTIAL DUTIES AND TASKS
- Process orders in SAP and ensure the accuracy of orders and invoices
- Keep up to date records of sales and accounting data in SAP
- Assist with generating return authorization and order entry
- Manage the timely delivery of orders
- Compile and monitor sales reports to track sales efforts
- Maintain expertise in company products and services
- Update databases and customer records as needed
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely deliveries
- Update commission contracts for sales team to ensure accurate reporting
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The employee is expected to perform other duties necessary for the effective operation of the department.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Business Administration or related field preferred.
QUALIFICATIONS
- Hands-on experience with CRM software
- Must be proficient in Microsoft Office.
- Willing to undergo and pass a background check and drug screen.
- Excellent time management skills.
- Good communication skills, both written and verbal.
- Positive attitude with willingness to learn.
- Excellent planning, organization, and time management skills with a strong attention to detail.
- Must be able to multitask and work in a fast-paced environment.
- Must have a high level of integrity and strong work ethic.
WORK SCHEDULE/HOURS
Main hours are Monday – Friday 8am – 5pm.
Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours.
BENEFITS
- Competitive salary based on experience.
- 401k match
- Excellent Medical, Dental, and Vision Insurance.
- Generous paid vacation.
- Company expansion which includes a gym, sauna, wellness center, chiropractor, cafeteria, and event space
- Personal days with a generous holiday schedule
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