PIT MANAGER - TABLE GAMES

Overview

Our Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

Responsibilities include, but are not limited to the following:

• Performs functions of a Pit Manager on an assigned shift.
• Responsible for the overall management and smooth operation of up to 32 table games separated into a maximum of three casino pits.
• Ensures compliance with Seminole Gaming's Compliance and Regulations.
• Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees.
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.
• Offers the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
• Attains maximum product revenue by means of communicating to Shift Manager in  reference to proper product mixture, positioning, pricing, as well as the evaluation of new product.
• Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
• Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in a timely and professional manner.
• Responsible for visually inspecting all casino equipment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.

Qualifications

• Seven (7) years table games experience with a minimum of five (5) years at floor supervisor level or above required. 
• Must be knowledgeable of all casino games and rules. 
• Required exposure to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment. 
• Must b able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. 
• Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete stand rd Seminole Tribe of Florida forms and reports are required. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen