Operations Manager

Description

SUMMARY:  Responsible for the successful overall implementation, management, and coordination of all gaming functions of the Casino properties in accordance with the established mission, policies and goals.  Lead, direct, and manage the Casino efficiently and effectively to maximize quality of services and profitability and implement strategy to the Gaming Enterprise Manager with the utmost objective to provide the maximum profit and return on investment. This position will promote teamwork and foster an environment of personal and professional growth for the entire work force. The ultimate objective of this position is to help advance the Seminole Nation by delivering value and signature moments every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to following:

• Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all.
• Oversees the daily operations of the casino and ensures compliance with all policies and procedures.

• Implements and communicates an effective organizational strategy, setting objectives for successful operating results and future growth.
• Works to ensure a high quality of management operations in all areas of the organization.  

• Establishes performance and profit objectives for short-term and long-term goals.
• Providing support and assistance to the Gaming Enterprise Manager for special projects, activities and functions requiring multi-disciplinary expertise, such as the planning, development, and establishment of projects and strategic planning.

• Monitoring business unit performance, including growth in revenue, implementing corrective actions to assure that operations remain within budget and are on track to achieve financial targets.

• Assists executive management in formulating overall gaming objectives, policies, and plans.
• Maintains appropriate staffing levels of the Casino by assisting Human Resources with interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating staff as needed.
• Reviews weekly schedules to ensure maximum guest service.
• Reviews departmental reports, addressing potential conflicts and/or misinformation while working to achieve and maintain a maximum level of employee service and satisfaction as well as guest service and satisfaction throughout the property.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of property records and reports.
• Conducts tours of the property for top management or other VIPs as necessary.

Qualifications

KNOWLEDGE AND SKILLS - EXPERIENCE and/or EDUCATION:

 (1) A two-year college degree or (2) completion of a specialized course of study at a business or trade school or (3) completion of specialized training courses conducted by equipment vendors or (4) job specific skills acquired through on-the-job training.

MANAGERIAL RESPONSIBILITY:

Has supervisory/managerial responsibility for a large group of employees (generally more than 15) or more than one group of employees with diversified functions or supervises functions with dissimilar outcomes, which require coordinating work with other units. Has managerial responsibility for one or more major departments of the organization with responsibility for working closely with top leadership.

PROBLEM SOLVING:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others.  Proven ability to provide outstanding customer service. Must have excellent problem solving abilities and be able to deal with stressful situations in a professional manner.  Must be a Team Player.  Must be a detail oriented, organized individual with the ability to multi-task and be able to work in a fast-paced environment.  Displays strong verbal and written communication skills with proven ability to handle conflict situations.

PHYSICAL DEMANDS:

The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds.

WORKPLACE ENVIRONMENT:

The job is performed indoors with frequent exposure to loud noises and fumes (e.g., cigarette smoke).