Home Care Coordinator

If you want to make a difference in someone else's life, join the SenCura office team as the Home Care Coordinator!!

SenCura Home Care is a private, non-medical, family-owned operation that has been in business for 15 years. We provide caregiving services to the entire Northern Virginia area and are very honored to serve the seniors in our community. The senior care industry is based on values of kindness, integrity, and empathy. We work hard to only hire people we feel are dedicated and who want to provide our seniors and caregiving team with the highest quality customer service.

We are passionate about helping our client’s age gracefully. To us, this means helping our clients to live as independently and as healthy as possible by matching them with qualified caregivers. We feel this is a very rewarding position in a fast paced and growing business.

Duties and Responsibilities:

• Answering in-coming calls after the first ring with a professional and caring attitude.
• Arrange or organize schedules for clients by matching them with a caregiver based on the caregiver's availability, skill set, and previous job performance.
• Create and maintain schedules for the caregiving team.
• Ability to multitask between scheduling caregivers for potential clients and current client needs.
• Ensure scheduling systems are properly maintained and the schedule, billing rate, and payroll rate entered is accurate.
• Show respect for clients by maintaining confidentiality. Show respect for caregivers by providing appreciation often and criticism with empathy.
• Reach out to caregivers and clients with regards to changes or cancelations in the schedule.
• Build professional relationships with clients and caregivers to ensure an excellent customer service experience.
• Responsible for ensuring correct client and caregiver information is entered into our scheduling platform and updating it as needed.
• Work directly with the Recruitment Coordinator for any potential caregiving needs to ensure all schedules and shifts are filled in a timely manner.
• Keep the Home Care Manager updated with any scheduling issues that may arise.
• Maintain scheduling reports required for the Monthly Team Meetings.
• Assist in orienting all new caregivers to the SenCura Home Care team!
• Participate in activities or programs that help enhance the quality of the service we are providing and/or strengthens the moral of the team.

Job Requirements:

• Must possess excellent communication skills on all fronts
• Ability to manage multiple schedules effectively is very important
• Must have a sense of urgency to ensure all client schedules are covered by a caregiver that matches their needs.
• Must be able to multi-task and also display an incredible level of flexibility
• Must have good interpersonal skills, be easy to approach, and provide stellar customer service to all clients, their family members, and all co-workers.
• Must be able to support the caregiving team with different issues that may arise while they are working with their client.
• Must possess the ability to prioritize in the face of multiple tasks and/or duties
• Must be someone that has a keen eye for details to be able to avoid and/or rectify any scheduling issues
• Must be able to work effectively as part of a team or even lead a team if the need arises
• Must have basic knowledge of computer programs.
• Experience in a customer service role or healthcare scheduling position would be an added advantage

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
SenCura Home Care works with the population most at risk for COVID-19, seniors. All employees are required to wear a mask and all necessary PPE is provided.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Senior care: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location