Self-Sufficiency Case Manager

This position closes July 5th, 2023.

SENDCAA (Southeastern North Dakota Community Action Agency) is dedicated to supporting people to alleviate poverty and achieving self-sufficiency through a variety of programs. This Case Management position presents an exciting opportunity to be part of the Self Sufficiency program at SENDCAA. This program is comprised of a variety of services all designed to improve the standard of living and help promote self-sufficiency of low-income individuals in our community.

This position provides case management services to support housing stability and alleviate poverty in Richland County and Region 5, while ensuring the program runs smoothly and the mission of the SENDCAA is carried out.

Below are the essential duties of this position. Other duties may be assigned as needed. A top priority of SENDCAA is the well-being of all staff. We offer competitive pay and a benefit package that includes a starting accrual rate of 8 hours of annual leave and 8 hours of sick leave a month. We also offer an automatic retirement contribution that doesn’t require a match, training opportunities, flexible scheduling, and professional growth opportunities.

ESSENTIAL DUTIES:

1. Screens potential applicants for services and direct to the appropriate staff. When appropriate, assist clients with completion of intake and application for emergency services. Provides homeless diversion when applicable. Provides both short and long-term case management services to clients. Supports client’s right to choose goals and strategies leading to self-sufficiency. Create person-centered case plans with tangible goals related to housing stability, timelines, and explicit accountabilities.

2. Manage grant budgets effectively. Ensures compliance with various program guidelines, including implementing appropriate program activities and effectively managing a grant budget. Implements and/or carries out appropriate programs and initiatives, including ESG, CDBG, NDHG, CSFP, Energy Share, EFSP, VITA program, and others as directed.

3. Use a range of engagement and change motivation techniques with people in evaluating current life situation. Explores and determines options with the client to help them improve their current life situation, based on knowledge and analysis of alternative methods and resources.

4. Coordinates services with outside agencies and programs within agency. Serves as liaison between client and other agencies regarding services, appeals, grievances, etc. Ensures communication of programming through positive relationships with community service providers and programs, i.e., networking.

5. Maintains client files while ensuring intakes and other records are complete. Responsible for client information and maintaining client confidentiality consistent with professional practice and legal requirements. Maintains various databases used by the Self Sufficiency Program and assists with entering documentation. Collects data and other program information and writes monthly, quarterly, and requested reports.

6. Takes the initiative to identify problems, uses judgment to find appropriate solutions and follows through on resolving issues in a timely manner. Reports to supervisor any observations that may be a concern, particularly as defined by the SENDCAA Child Abuse/Neglect Plan and/or clients at risk of harming themselves or others. Supports team efforts, actively works to generate respect and enthusiasm, cooperates with others, and actively learns from other team members.

7. Interacts and communicates with clients/providers and staff in a professional and appropriate manner and responds to and gives feedback in a respectful and positive manner. Participates in presentations and other public relations efforts, including attending meetings as requested or required. Positively represents the agency.

8. Assist with administering and coordinating programs within the self-sufficiency department. Act as support for the administrative assistant when coverage is needed. Assist with securing volunteers and interns for Self-Sufficiency Program, including but not limited to supporting VITA, Commodity Supplemental Food Program, and data entry.

9. Continual travel to other agencies and clients’ homes. Extensive travel is required within SENDCAA service area, and occasional statewide travel. Other travel as needed. Completes continuing education and training as required. Performs other duties as assigned or requested.

Job Type: Full-time

Pay: $20.58 - $24.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wahpeton, ND 58076: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25