What are the responsibilities and job description for the Grocery Associate position at Sendik's Food Market?
Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment. We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period. We do this by selling products of the highest quality for a great value, all while providing exceptional customer service. We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth. At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000 associates dedicated to building the Sendik’s Brand.
Role Title
Grocery Associate
Manager
Grocery Manager
Job Summary
As a part of the Sendik’s team, the Grocery Associate will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The Grocery Associate is responsible for rotating, stocking and facing the Grocery Department; ensuring each product is of high quality and priced accurately. The Grocery Associate will also assist the department with miscellaneous tasks including, but not limited to, cleaning, maintaining back stock and gathering grocery carts and baskets as needed.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.
Work Experience
Duties/Responsibilities
- Serve customers in the Grocery Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Assist customers in selecting products, answering questions and offering suggestions as needed
- Stock, rotate and face the Grocery Department aisles
- Clean shelving units to ensure they are free from dust at all times
- Maintain and work back stock items
- Assist with unloading deliveries and gathering items to be stocked
- Assist with general cleaning of the store and gathering grocery carts and baskets as needed
- Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks
- Assist with the training and mentoring of new associates in the Grocery Department
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Grocery Department duties as needed
Qualifications
- Eagerness to interact with customers
- Excellent attention to detail
- Excellent time management, prioritization and organization skills
- Ability to work at a fast paced and efficient manner
- Strong sense of team – ability to anticipate the needs of the team
- Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
- Ability to stand, walk, lift, bend, push/pull for extended periods of time
- Ability to lift up to 50 pounds
