Manager of Operations

Overview

As a member of the management team, the main responsibilities of the Manager of Operations are: oversight of training, facilities needs, program data and evaluation, compliance with regulatory requirements, and event planning.

The Manager of Operations is a member of the regional leadership team and is responsible for oversight of training, facility needs, program data and evaluation, compliance with regulatory requirements, and event planning. The Manager of Operations ensures the appropriate identification, delegation, and completion of all projects and department-wide tasks via supervision of regional administrative staff members [Health information Specialists, Program Assistants etc.] 

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff and strongly encourage people of color to apply. Our programs are deeply engaged in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Manage and assist in the completion of all reporting requirements for the region (weekly, monthly, quarterly, etc.) which may include data analysis, and distribution of said reports for NB Director team review or to key County partners. 
• Provide coordination of Regional Community Response process including scheduling, and maintenance of  Regional On-Call calendar as needed. 
• Provide culturally responsive supervision for regional administrative teams including health information specialists (HIS) and program assistants (PA). 
• Coordinate Regional and County specific projects or events  such as: hosting key county stakeholders, staff community building events, and staff/leadership retreat days, office moves, donations etc. 
• Oversee compliance to Environment of Care standards & other facility needs in collaboration with North Bay Director team, local Program Assistants and Facilities Department.  
• Serve as the Site Safety Officer, as needed. 
• Coordinate and act as liaison between regional programs and centralized departments to ensure office protocol and process are functioning effectively. Tasks may include but are not limited to:
  • Coordination and tracking of staff IT equipment inventory 
  • Coordinating with QA team to obtain/renew Medi-Cal Certification or support county audits 
  • Manage process and use of petty cash funds for the region 
  • Develop updated or new program office processes and support implementation to increase efficiency 
• Supports the ongoing development of team building activities and staff appreciation. 

Qualifications

Required:

• Bachelors degree
• At least 3 years of relevant experience
• At least 21 years of age
• Valid California driver's license and insurability with Seneca's automobile policy
• TB test clearance, fingerprinting clearance
• Proof of COVID-19 vaccination and booster

Preferred:

• Excellent organizational, analytical, computer, and communication skills
• Proficiency with Microsoft Office suite, Teams, CANVA and Zoom
• Excellent time management skills

Schedule

• Full-time
  • Mon-Fri; 9am-5:00pm

Benefits

• Starting at $26.78- $29.28 per hour. Actual salary dependent on creditable experience above the minimum qualifications
• Addiitional compensation provided upon passing a bilingual language proficiency exam
• Salary increases each year
• Comprehensive benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
  • 50% paid premiums for dependents
  • Long-term disability, family leave, and life insurance
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• 5 weeks of Paid Time off and 11 Paid Holidays
• Scholarship opportunities, ongoing training, and professional development opportunities
• Relocation assistance may be available
• Seneca is a Public Service Loan Forgiveness certified employer
• Promotional opportunities across the agency in California and Washington

Keywords: Non-profit, Nonprofit, Mental Health, Youth, Advocate, Family, Children, Family, Families, Behavioral Health, Healthcare, Medi-Cal, Quality Assurance, Healthcare Billing, Billing, Medi-Cal Billing, Project Management, Excel Reports, Team Work