What are the responsibilities and job description for the Desktop Support Technician position at Seneca Resources?
Position Title: PC Support Analyst
Location: Baton Rouge, LA
Environment: Onsite
Position Status: Contract to Hire
Position Description:
Primarily responsible for providing desktop support for Microsoft related operating systems, with emphasis on Windows 10.
This support includes problem solving, installs, equipment relocation upgrades, workgroup, and network printing configurations.
The candidate would also provide support for the Microsoft Office Suites, ODBC Connections, Lotus Notes client, various scanning software applications, printer applications, and various Antivirus/Malware suites.
This support includes installs, triage, updates, first-line problem solving, application configuration, and technical support.
The candidate would also provide support for workstations, desktops, and laptops, from manufacturers such as Lenovo, HP, and Dell, as well as any peripheral devices such as HP and Xerox printers, HP and OCE large-format plotters, HP and Fujitsu desktop scanners.
This support includes hardware maintenance, troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software.
Maintain a highly skilled understanding of the basics supporting infrastructure at all levels (Software applications, PC Hardware, Microsoft Operating Systems, Microsoft Office Application Suite, etc.)
Thorough understanding of Microsoft Operating Systems and supporting Applications
Provide desktop support for all Microsoft related operating systems, with emphasis on Windows 10. Support includes all problem solving, installs, upgrades, workgroup, and network printing configurations.
Provide support for Microsoft Office Suites, ODBC Connections, Lotus Notes client, various scanning, CDRW, DVD, and printer applications, and various Antivirus/Malware suites. Support includes installs, triage, updates, first-line problem solving, application configuration, and technical support.
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
