What are the responsibilities and job description for the IT Technical Support position at Senesco Marine, LLC?
Department
Administrative
Reporting to
IT/IS Manager
Summary Statement
An IT/IS Technical Support must be able to perform a wide range of computer hardware and software related issues. He/she must comply with all safety procedures and guidelines, and comply with all company issued policies, procedures, rules and regulations. He/she must also have an excellent work ethic including excellent attendance, punctuality, and the desire to complete designated work in a timely fashion.
- Education/Experience:
- 1 years of experience working in a help desk environment.
- Flexibility to work a variety of shifts with minimal notice.
- Proficiency with a Windows operating systems and applications.
- Excellent communication skills.
- Detail oriented in order to keep detailed notes on tickets.
- Highly organized to keep Help desk tickets order.
- Ability to diagnose and resolve basic computer technical issues.
- Must participate in Disaster Recovery planning and the research of future technology possibilities.
- Must have an understanding and be proficient in Microsoft Office programs.
- Must be able to work closely with all levels of supervisors and upper management.
- Must have excellent verbal and written communication skills.
Work Demands
- The employee is required to wear personal protective equipment (PPE) including but not limited to respirator, hardhat, face shield, safety goggles, safety shoes (steel toe), safety harness, gloves or other protective clothing as determined by a Senesco Marine Job Hazard Analysis.
- The employee must report all accidents or injuries to their supervisor and the Environmental Safety and Health Department.
- The employee must report to their supervisor any and all damages to equipment, or broken and misused tools.
- The employee needs to work at a pace consistent with meeting company deadlines.
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