Job Posting for Scheduling Coordinator at Senior Helpers - Cameron Park
We will depend on you!
As a Scheduling Coordinator, Senior Helpers will depend on you to be an important link between our caregivers and clients. You will also be a resource for the community by answering incoming phone calls and taking care of all phone and internet inquiries. Through extensive phone contact, a variety of administrative duties, problem solving and data input, you will help great people find great assignment.
Under direct supervision of the Care Team Director and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next 2 business days/weekend before leaving for the day
Track and record in Wellsky all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CTD regular basis as determined by the CTD
Accept on-call duty averaging two weeks per month and as directed by the Care Team Manager
Communicate with the CTD or OM to Hire for the Void on a regular basis
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Wellsky. Collects new documents as directed, notifies CM when new documents cannot be obtained
Audits timecards on a regular basis to ensure hours match scheduled hours
Qualifications
Minimum of one year in a staffing/recruiting position
Professional experience in the field of customer service
Knowledge of general healthcare staffing requirements
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions
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