Scheduling Coordinator

Senior Helpers - Corporate
Erie, PA Full Time
POSTED ON 7/11/2023 CLOSED ON 7/14/2023

What are the responsibilities and job description for the Scheduling Coordinator position at Senior Helpers - Corporate?

Title: Scheduling Coordinator 

Pay: $18-$19/hr

Position Type: Full Time

Senior Helpers is now hiring for a full-time Scheduling Coordinator. This position is entry level and offers in office training to take your customer service skills to the next level! We are looking for someone who is personal and professional with a desire to learn and grow in this role! If you are a strong communicator who is detail oriented and organized, please apply to this excellent opportunity!

Primary Responsibilities (including, but not limited to):

  • Under direct supervision of the owner and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
  • Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
  • Track and record in Soneto all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM
  • Accept on-call duty averaging two weeks per month and as directed by the Office Manager or Caregiver Manager
  • Communicate with the CM or OM to Hire for the Void on a regular basis
  • May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. Collects new documents as directed, notifies CM when new documents cannot be obtained
  • Audits timecards on a regular basis to ensure hours match scheduled hours

Qualifications

  • Minimum of one year in a scheduling or customer service position in Private Duty Homecare industry
  • Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
  • Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
  • Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

BENEFITS:

  • Competitive pay
  • Growth potential
  • Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company
  • Company paid Life Insurance, AD&D, and Short-Term Disability
  • Competitive group rates for Voluntary Long-Term Disability
  • 401k with excellent matching
  • Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday!
  • Allowance reimbursement for Gym Membership

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary : $18 - $19

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