Home Care Operations Manager

Prove miracles can happen!

Be a relationship builder and create your own home care program for Senior Helpers of Princeton. As the Home Care Program Manager, you will have the opportunity to step in and grow your own home care program. You will build relationships with the community, clients and caregivers creating a program that will ensure the quality of the Senior Helpers brand. You will create a program that will allow you to serve your community by helping our seniors age in place in the safety of their homes. Your days will be busy and exciting, all the while being supported by an exceptional leadership, clinical and administrative back office team. If you are organized, have exceptional people skills and an entrepreneurial spirit this is the opportunity for you! Looking for a goal oriented self starter with a drive to create and achieve something exceptional in growing their own home care program.

Primary responsibilities:

• Has the ability to be the face of Senior Helpers of Princeton. Along with the Sales manager will create a presence and reputation of excellence for home care in the Princeton Territory
• Will follow up on all client leads and walk potential clients through the sign on process, making home visits to do so when necessary.
• Strategically and persistently recruits CHHAs, Nurses and companions to build an exceptional team of caregivers in the territory. Meets weekly recruitment goals and participates in weekly recruitment calls.
• Maintains regular communication with clients and caregivers ensuring both client service and employee satisfaction finding creative solutions when challenges present.

• Together with clinical team ensures compliance to regulatory processes for client management and caregiver supervision.
• Overall management of caregivers including hiring, onboarding and orientation requirements, as well as ongoing credentialing and training.
• Creates morale building recognition programs for the caregivers such as caregiver of the month , acknowledgments of high level performances and training completion.
• Manages all caregiver call outs, late arrivals, early departures and refusals of assignments. Takes appropriate action based on the Incident/ Occurrence policy.

QUALIFICATIONS:

• Ability to work independently and be internally motivated to build a strong program in the assigned territory

• Previous industry experience
• Must have exceptional organizational skills, attention to detail, and ability to prioritize in a changing environment
• Must possess excellent verbal and written communication skills
• Ability to build rapport quickly with people of all cultures
• Creative, innovative, and problem solving abilities necessary
• Proactive problem prevention and issue resolution leadership ability
• Ability to visit client homes in the assigned territory
• Proficiency in Excel. Word, Outlook.
• Ability to learn other software programs quickly

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Linwood, NJ 08221: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Office experience: 1 year (Required)
• Home care: 1 year (Required)

Work Location: One location