Lead Care Professional

Senior Helpers is currently seeking a Lead Care Professional to work in their Wabash location.

As a member of Senior Helpers Lead Care Professional, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees. 

The Lead Care Professional will have the overall responsibility of managing and developing all client services as well as caregiving for Senior Helpers within the franchise territory. This includes meeting goals for retention of clients and managing the growth of hours from current clients as well as caregiver recruitment, hiring recognition programs and discipline. This is an hourly position. 

Primary Responsibilities (including, but not limited to):

• Complete shifts with clients. 
• Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members.
• Adapts the client care plans as needed with the CSM. 
• Communicates with scheduler. 
• Communicates and assists the Caregiver service manager with training new caregivers.
• Other duties as assigned

Qualifications

• Previous industry experience required
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families
• Ability to quickly build rapport with people of all cultures
• Creative, innovative, and problem solving abilities necessary
• Proactive problem prevention and issue resolution leadership ability
• Minimum of one year experience managing clients
• Ability to visit client homes in the assigned territory
• Bachelor's degree and three years of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.