Client Services Specialist

Objective:

The CSS will be responsible for generating new client leads and closing service calls through cold calling. This will be accomplished through developing, maintaining and expanding relationships with the professional community who are in a position to refer potential clients to the company and through maintaining and developing new marketing methods.

Duties:

-Identify all local influence center (hospitals, nursing homes, assisted living with rehabilitation or respite care, doctors' offices and other health providers) to determine lead sources

-Develop and manage new lead sources per blueprint and sales strategy

-May perform client assessments; coordinate with the office staff to ensure client starts in a timely manner

- Personally visit and arrange meetings with people responsible for or in a position to refer clients, this includes private, public and non-profit organizations.

-Utilizes monthly marketing calendar to coordinate activity with national focus

-Arrange presentations of Senior Helpers services at staff meetings, in hospitals, nursing homes, doctors' offices and private companies

-Attend trade shows, conferences, networking events representing Senior Helpers services. Network with others in the industry to develop additional lead sources.

-Assist with coordination various marketing methods including, direct mail, print ads, networking and develop new methods of marketing

-Maintain and manage a Customer Relationships Management (CRM) system

Qualifications:

-Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment

-Must have excellent phone skills and follow - up skills with prospects and key influence center personnel

-Proactive problem prevention and issue resolution leadership ability, Minimum of one-year successful sales experience and managing a sales strategy

-Bachelor's degree preferred or comparable educational experience

-Proficiently in Microsoft Word, Excal, Internet and Outlook required

- Ability to learn other software programs quickly

- Strong verbal and written communication skills required

- Ability to work independently and as a part of a team

Job Type: Full-time

Pay: $75,000.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: On the road