Collections Specialist (ALG Senior)

ALG Senior is a leading provider of management services for senior living communities. We are dedicated to enhancing the lives of seniors by delivering exceptional care and services. As we continue to grow, we are seeking a motivated and detail-oriented Collections Specialist to join our revenue team.

Responsibilities:

• Accounts Receivable Management: Effectively manage and oversee the accounts receivable process for our senior living communities.

• Collections: Implement strategies to collect outstanding receivables in a timely manner while maintaining positive relationships with residents and their families.

• Communication: Collaborate with residents, families, and internal teams to resolve payment issues, answer inquiries, and provide excellent customer service.

• Record Keeping: Maintain accurate and up-to-date records of all collection activities, payment arrangements, and communications.

• Reporting: Generate regular reports to assess and communicate the status of outstanding balances, aging reports, and collection efforts to management.

• Policy Adherence: Ensure compliance with ALG Senior Management's policies, procedures, and industry regulations related to billing and collections.

Qualifications:

• Experience: Minimum of 3-5 of experience in collections, preferably in a healthcare or senior living environment.

• Knowledge: Familiarity with billing and collections practices, Medicaid, and third-party insurance.

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with seniors and their families.

• Problem Solving: Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions.

• Software Proficiency: Proficient in Microsoft Office Suite and experience with accounting software (knowledge of MatrixCare is a plus).

• Team Player: Ability to collaborate with cross-functional teams and work effectively in a fast-paced environment.

• Education: High school diploma required; additional education in finance, accounting, or a related field is preferred.

• Professionalism: Maintain a high level of professionalism, integrity, and confidentiality.