Director of Operations

Job Description: Director of Operations

Position Overview: Senior Proof is seeking a dynamic and experienced Director of Operations to lead our operational efforts and drive the company's continued growth and success. As the Director of Operations, you will play a pivotal role in overseeing all aspects of our operations, ensuring efficiency, effectiveness, and continuous improvement. This position reports directly to the CEO and requires a strategic thinker with a strong operational background, exceptional leadership skills, and a passion for serving seniors.

Responsibilities:

• Strategic Planning: Develop and implement strategic initiatives to optimize operational processes, improve service delivery, and drive business growth. Collaborate with senior management to align operational objectives with overall company goals.
• Team Leadership: Lead and mentor a diverse team of operational professionals, fostering a culture of collaboration, innovation, and continuous improvement. Provide guidance, support, and feedback to team members to maximize their potential and performance.
• Process Optimization: Identify opportunities to streamline workflows, enhance operational efficiency, and minimize costs while maintaining quality standards. Implement best practices and leverage technology to automate processes and improve overall effectiveness.
• Performance Management: Establish key performance indicators (KPIs) and metrics to measure operational performance and track progress towards goals. Analyze data and generate reports to identify trends, insights, and areas for improvement.
• Client Satisfaction: Ensure the highest level of client satisfaction by overseeing projects, addressing client concerns and feedback, and implementing strategies to exceed expectations. Maintain strong relationships with clients and stakeholders to drive retention and loyalty.
• Resource Allocation: Manage resources effectively, including personnel, equipment, and budget, to meet operational requirements and maximize productivity. Identify resource gaps and develop plans to address them proactively.
• Risk Management: Identify potential risks and challenges to operations and develop mitigation strategies to minimize their impact. Ensure compliance with regulatory requirements and industry standards to mitigate legal and reputational risks.
• Innovation and Forward Thinking: Stay abreast of industry trends, emerging technologies, and best practices in senior care and operations management. Drive innovation initiatives to enhance overall operations and customer success.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 3 years of experience in operations management, preferably in the healthcare or senior care industry and/or start up space.
• Proven track record of successful leadership and management, with a focus on driving operational excellence and achieving results.
• Strong analytical skills and the ability to leverage data to make informed decisions and drive continuous improvement.
• Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively with cross-functional teams.
• Strategic thinker with the ability to anticipate future trends and opportunities and develop proactive strategies to capitalize on them.
• Demonstrated ability to lead change initiatives, inspire a team, and foster a culture of innovation, accountability, and excellence.
• Commitment to the company's mission and values, with a genuine passion for serving seniors and improving their quality of life.
• Ego-free approach to teamwork, with a focus on collaboration, humility, and mutual respect.
• Bilingual a plus

Company Benefits

• Company Benefits
• Health Insurance and Dental Insurance
• Room to Grow
• PTO/ Sick Leave
• Family Friendly Environment
• Woman-Led Business.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Sunrise, FL 33323: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000