Director of Operations

Summary: Supports executive leadership by managing day-to-day operations of the organization. Implements operational policies, objectives and initiatives. Ensures relevant strategic objectives are achieved. Evaluates, manages and minimizes operational risk. Ensures compliance with relevant standards and regulations.

Reports to: Executive Director

Since 2005, Senior Transportation Connection (STC) has provided comprehensive, coordinated, efficient and affordable transportation to seniors and adults with disabilities throughout Cuyahoga county. STC passengers experience transportation insecurity, a situation that arises because of their physical inability to drive a car, access public transportation, or afford to maintain their own car. For many of these individuals, STC’s service is a lifeline, helping them live healthy and productive, independent lives. By 2030, the percentage of older adults in Cuyahoga County is expected to grow to 1/3 of the total population and STC will continue to ensure these residents make their medical appointments, senior center programs, and grocery store trips. STC provides these essential services to residents of the 30 communities and organizations.

Early in its organizational maturity, STC is on solid ground with strategic priorities in place, a happy and committed staff, and a diverse and devoted Board of Directors. The organization is seeking to hire a new Operations Director to join a leadership team poised to take the organization into its next stages of growth.

The Operations Director will support executive leadership by managing day-to-day operations of the organization. S/he will implement operational policies, objectives and initiatives, and ensure relevant strategic objectives are achieved. The Operations Director will evaluate, manage and minimize operational risk, as well as ensure compliance with relevant standards and regulations.

This integral position demands someone passionate for the work, laser-focused on delivering the mission, outcome-oriented, and able to comfortably navigate the fast pace and delicate communication needs of a highly valued nonprofit service delivery partner to the community. The role is primarily weekdays. Total organization size is under 100 employees. We offer a full complement of benefits, including easy and free parking.

The successful candidate will preferably have a college degree in business management or related field. A minimum of five (5) years’ experience managing the operational function(s) of an organization with an annual operating budget of at least $3 million, having progressively increasing responsibilities including management of staff is required. Experience with the transportation industry is a plus.

See attached document for a complete description of the Operations Director position.

Senior Transportation Connection is an EEO Employer

All final candidates will be subject to a criminal background check, credit check, and drug/alcohol screening prior to hire.