What are the responsibilities and job description for the Client Coordinator position at Seniors Helping Seniors?
About us
Seniors Helping Seniors Mystic CT is a small non-medical home care Agency in Stonington, CT. We are customer-centric, we are dedicated to providing excellent quality services, and our goal is to help seniors remain independent at home With dignity and respect. We value our mature and dedicated caregiving workforce.
Our work environment includes:
- A friendly, professional office atmosphere
- On-the-job training
- Flexible part time work hours
- Potential to increase to full time hours
We are seeking a dedicated and organized individual to join our team as a part time Client Coordinator. As a Client Coordinator, you will play a crucial role in ensuring smooth operations and exceptional service delivery to our clients.
**Job Overview:**
As a Client Coordinator, you will be responsible for client inquiries, documenting services, scheduling appointments, and following up on service satisfaction. You will serve as a point of contact for clients, ensuring their needs are met promptly and professionally with excellent quality. As a member of our office team, you may assist with other activities as needed including training, development, marketing, and creating print materials. Position is 3 or 4 days per week, 10 am to 2pm, with potential to increase.
**Duties:**
- Respond to client inquiries via phone, email, or in person in a timely and courteous manner
- Schedule appointments/services and coordinate with internal teams to ensure seamless service delivery
- Maintain client records and update information accurately in the database
- Assist in preparing other documentation as needed
- Collaborate with team members to address client concerns and provide solutions effectively
- Potential to add Marketing activities for the right candidate.
**Qualifications:**
- Previous experience in a home care agency office is a plus, but not necessary
- Prior office experience in a professional environment is required, with proven ability to meet deliverable deadlines with a quality work product. Five or more years of professional experience preferred.
- Proficiency with typical computer and email programs, and ability to learn new systems
- Strong organizational skills with close attention to detail
- Ability to multitask and prioritize tasks efficiently
- Excellent people skills and comfortable with phone contact
- Energetic and bright
- Experience with sales or marketing is a plus
If you are a proactive individual with excellent communication skills (written and verbal) and a passion for delivering top-notch customer service, we encourage you to apply for the Client Coordinator position. Join our team and be part of a dynamic work environment where your contributions are valued.
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: Part-time
Pay: $18.00 - $20.74 per hour
Expected hours: 12 – 20 per week
Benefits:
- 401(k) matching
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- No nights
- No weekends
Experience:
- Customer service: 5 years (Preferred)
Ability to Commute:
- Stonington, CT (Required)
Ability to Relocate:
- Stonington, CT: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
